Geneva Stovall
saint louis,MO
Summary
Dynamic and results-driven professional with extensive experience in housekeeping at Best Western Hotel. Proven leadership in training staff and implementing quality control measures, enhancing guest satisfaction. Skilled in customer service and efficient cleaning techniques, fostering a collaborative team environment while maintaining high cleanliness standards. Fast learner dedicated to optimizing operations.
Overview
8
8
years of professional experience
Work History
Housekeeping
Sodexo USA
Bridgeton, MO
02.2023 - Current
- Enhanced workflow by suggesting improvements to existing cleaning processes based on experience gained.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Lead Housekeeper
Best Western Hotel
Saint Louis
01.2020 - 04.2023
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Implemented quality control measures to maintain consistent performance across all rooms and public areas.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste through effective stock rotation.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Caregiver
Respite Care, CDS Services
Saint Louis
01.2020 - 04.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and well-being, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and staff members.
- Implemented engaging activities to promote cognitive function and social interaction.
- Provided emotional support, fostering positive relationships with clients and their families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Housekeeper
Home Town Suites
Saint Charles
02.2018 - 04.2021
- Maintained cleanliness and organization in assigned areas to ensure guest satisfaction.
- Performed routine cleaning tasks, including dusting, vacuuming, and mopping floors efficiently.
- Reported maintenance issues promptly to support operational efficiency and guest comfort.
- Collaborated with team members to uphold high standards of sanitation and hygiene protocols.
- Assisted in training new staff on cleaning procedures and safety practices for effective onboarding.
Education
High School Diploma -
Walbridge Adult Education
Saint Louis03.2021
Skills
Fast Learner
Customer Service
Leadership
Team Player
Lead and Follow
Timeline
Housekeeping
Sodexo USA
02.2023 - Current
Lead Housekeeper
Best Western Hotel
01.2020 - 04.2023
Caregiver
Respite Care, CDS Services
01.2020 - 04.2022
Housekeeper
Home Town Suites
02.2018 - 04.2021
High School Diploma -
Walbridge Adult Education