Summary
Overview
Work History
Education
Skills
Timeline
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Geneva Summers

Russellville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

10
10
years of professional experience

Work History

Digital Shopper

Walmart
02.2024 - Current
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
  • Assisted customers with returns, exchanges, and refunds as necessary, demonstrating commitment to outstanding service at all times.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.

Deli & Bakery Sales Associate

Walmart
08.2022 - 07.2023
  • Increased bakery sales by proactively engaging with customers and providing personalized product recommendations.
  • Enhanced customer satisfaction through prompt and efficient service at bakery counter.
  • Collaborated with bakers to create custom orders for special events, resulting in repeat business and customer referrals.
  • Maintained clean and visually appealing bakery display, attracting more customers and boosting sales.
  • Assisted customers in selecting suitable baked goods for their dietary needs and preferences, fostering loyalty among health-conscious clientele.
  • Managed inventory effectively by rotating stock, reducing waste, and maintaining accurate records of products sold.
  • Promoted seasonal specials and new bakery items to customers, driving increased interest and sales of featured products.

TLE Service Writer

Walmart
10.2021 - 08.2022
  • Enhanced customer satisfaction by providing timely and accurate service estimates.
  • Streamlined service processes for increased efficiency and reduced wait times.
  • Collaborated with technicians to ensure high-quality repairs and maintenance services.
  • Managed work orders, ensuring proper documentation and clear communication between departments.
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
  • Achieved customer retention goals by quickly resolving complaints or inquiries regarding vehicle repairs or maintenance.

Electronic Sales Associate

Walmart
01.2016 - 10.2021
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Maintained clean, organized, and visually appealing sales floor, ensuring enjoyable shopping experience for customers.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Stayed up-to-date on latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Enhanced workflow by maintaining clean and organized workspace.
  • Improved customer satisfaction by efficiently handling and processing photo orders.

CAP Team 2 Associate

Walmart
07.2014 - 01.2016
  • Improved inventory accuracy by conducting regular audits and implementing efficient organizational systems.
  • Enhanced customer satisfaction by providing prompt and knowledgeable assistance on sales floor.
  • Streamlined restocking processes for increased efficiency, ensuring shelves were consistently replenished.
  • Collaborated with team members to complete tasks quickly, contributing to well-maintained store environment.
  • Supported CAP Team 2 colleagues in executing comprehensive stocking plans for optimal product placement.
  • Assisted in reducing shrinkage through vigilant loss prevention efforts and adherence to company policies.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly and professionally.
  • Participated in ongoing training sessions to stay informed of company updates, policies, and best practices.
  • Contributed to safe working environment by identifying potential hazards and following established safety protocols.

Education

High School Diploma -

Logan County High School
Russellville, KY
05.2012

Skills

  • Customer Service
  • Money Handling
  • Retail Sales
  • Stocking and Receiving
  • Customer Assistance
  • Cash Register Operation
  • Truck Unloading
  • Problem-Solving
  • Time Management
  • Relationship Building
  • Teamwork and Collaboration
  • Cash Handling

Timeline

Digital Shopper

Walmart
02.2024 - Current

Deli & Bakery Sales Associate

Walmart
08.2022 - 07.2023

TLE Service Writer

Walmart
10.2021 - 08.2022

Electronic Sales Associate

Walmart
01.2016 - 10.2021

CAP Team 2 Associate

Walmart
07.2014 - 01.2016

High School Diploma -

Logan County High School

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Geneva Summers