Geneva Torres
San Marcos
Summary
Customer Service Professional with expertise in conflict resolution and communication. Proven ability to enhance customer satisfaction through effective problem-solving and empathetic service. Strong collaborator with adaptability to dynamic environments, focused on achieving organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Berry Aviation Inc.
12.2025 - Current
- Resolved customer complaints, enhancing satisfaction through effective communication techniques.
- Tracked customer interactions using CRM software, ensuring timely issue follow-up.
- Provided accurate product information by developing extensive knowledge of offerings.
- Participated in meetings to discuss metrics and strategies for improving satisfaction.
- Managed conflicts professionally, maintaining composure in high-stress situations.
- Efficiently handled escalated calls, achieving resolutions beneficial to customers and company.
Front Desk Agent
Homewood Suites by Hilton
07.2024 - 12.2025
- Streamlined guest check-in and check-out for improved operational efficiency.
- Delivered outstanding customer service, promptly resolving guest inquiries and issues.
- Optimized room assignments using property management system for enhanced guest satisfaction.
- Ensured accurate payment processing and maintained financial records according to policy.
- Trained new front desk staff on operational procedures and guest engagement strategies.
- Facilitated conflict resolution between guests and staff, enhancing overall guest experience.
Education
High School Diploma -
Union High School
Tulsa, OKEsthetician License - Esthetics
Avenue Five Institute
Austin, TX03-2026
Skills
- Problem resolution
- Critical thinking
- Relationship building
- Scheduling
- High-frequency machine use
- Extractions and pore cleansing
- Sanitization
- Eyebrow shaping and tinting
- Galvanic current treatments
- Waxing
- Sales background
Timeline
Customer Service Representative
Berry Aviation Inc.
12.2025 - Current
Front Desk Agent
Homewood Suites by Hilton
07.2024 - 12.2025
High School Diploma -
Union High School
Esthetician License - Esthetics
Avenue Five Institute