Geneva Winston
Mount Vernon,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Work Services Caseworker
Easter Seals Middle Georgia, Inc.
2023.07 - Current
- Maintain complete case records, including orientation information, individualized plans, case notes, and progress
- Consumer to obtain his/her maximum personal and vocational development reports on each consumer to document the consumer's progress through the program.
- Directly train and supervise the training of consumers in performing sub-contract work to facilitate improvement of work-related skills (e.g., motor coordination, finger dexterity, manual dexterity, etc.), attitudes toward work, and job habits, thereby developing job-readiness.
- Facilitate increases in consumer productivity through positive behavior change techniques, including daily goal setting.
- Compile and record information in various job-related areas, including attendance, work behaviors, production rates, impediments, motivations towards work, and job tolerance, to provide realistic work potential information to both the consumer and his/her rehabilitation team.
- Implement and monitor individualized rehabilitation plans that are developed with the consumer.
- Communicate with the Program Supervisor and other ESMG staff at a level that allows the Program Supervisor to maintain knowledge of consumer needs and program activities.
- Assist Program Supervisor with classroom activities, teaching job-related skills to augment the workshop portion of Work Adjustment.
- Training others on the floor to assemble Briggs and Stratton lawnmower parts and use drills, wrenches, saws, torque wrenches, pliers, etc.
- Perform other duties as assigned or required by Work Services Program Supervisor, Programs Coordinator, or President/CEO.
Sales Associate
Lowe's Home Improvement
2017.11 - 2022.08
- Assisting professional contractors and retail customers in paint and related products
- Engage with customers to build rapport and loyalty
- Training and giving feedback
- Enrolling customers into Paint-Pro programs while providing information on promotions, leads, and sales
- Ensuring all top-stock is organized, clean, and safely stocked -Assisting management in daily operations
- Responsible for processing customer returns and getting customers a proper refund amount
- Responsible for greeting customers as they entered the store and providing them with exceptional customer service.
Sortation Associate
Amazon
2020.02 - 2020.05
- Operated a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Functioned comfortably at heights on catwalks, ladders and man-lifts
- Checked for correct postage and address on mail, packages and parcels to avoid sending to the wrong recipient
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Maintained customer satisfaction by responding to customer inquiries and complaints.
Sales Associate
Lifeway
2016.05 - 2017.05
- Providing direct service to guests at the registers, including the charging and discharging of materials and providing informational assistance
- Performing alphanumeric sorting and shelving tasks
- Assisting customers with using the catalog, locating materials, and searching for resources
- Solved customer challenges by offering relevant products and services
- Prepared merchandise for the sales floor by pricing or tagging
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Managed returns, exchanges and refunds in accordance with store policy
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
High School Diploma -
Oakleaf High School
Orange Park, Geneva Winston, FL 2012.08 - 2016.05
Bachelors - Business Management
Brewton-Parker College
Mount Vernon, GA 2020.08 - 2023.05
Skills
Product promotions
Excellent
Report preparation
Service standard compliance
Strategic account development
Sales processes
Business development and planning
Creative problem solving
Office administration
Spreadsheet management
Case Information Confidentiality
Records Management
Timeline
Work Services Caseworker
Easter Seals Middle Georgia, Inc.
2023.07 - Current
Bachelors - Business Management
Brewton-Parker College
2020.08 - 2023.05
Sortation Associate
Amazon
2020.02 - 2020.05
Sales Associate
Lowe's Home Improvement
2017.11 - 2022.08
Sales Associate
Lifeway
2016.05 - 2017.05
High School Diploma -
Oakleaf High School
2012.08 - 2016.05
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