GENEVE CULP
El Cajon Comprehensive Treatment Center
Lakeside,CA
15
years of professional experience
Administrative Assistant with experience supporting high-volume ophthalmology clinics and patient call centers. Strong skills in patient and customer support, insurance and data verification, EMR documentation, bilingual communication, and multi-line call handling. Collaborates with clinical teams to streamline scheduling and resolve patient concerns while maintaining HIPAA compliance, aiming to expand responsibilities in medical office operations.
Work History
Administrative Assistant
5 Months- Manage front office operations for an outpatient substance use treatment clinic.
- Answer multi-line phones, schedule appointments, and assist patients with admissions and administrative needs.
- Verify insurance eligibility, demographics, and billing information while maintaining HIPAA compliance.
- Maintain accurate electronic records and documentation.
- Coordinate communication among counselors, nurses, providers, and patients.
- Provide compassionate customer service and support a recovery-focused environment.
Patient Care Coordinator
2 Years 7 Months- Managed high-volume patient communications via phone and email while maintaining HIPAA compliance and response consistency.
- Verified and entered patient demographics and insurance information with high accuracy to reduce billing errors.
- Coordinated clinical schedules to improve appointment flow and increase patient access.
- Resolved patient concerns promptly, producing measurable improvements in patient satisfaction.
- Remote
Administrative Office Assistant
1 Year 1 Month- Managed multi-line phones and electronic messages to ensure timely patient communication and reduced callback backlog.
- Verified and entered sensitive patient information into EMR with accuracy to minimize billing and clinical errors.
- Coordinated patient scheduling and prior authorizations to improve appointment flow and ensure medication access.
- Handled insurance verification for medical and vision plans to expedite claims processing and support revenue cycle.
Administrative Office Assistant
3 Years 9 Months- Managed high-volume patient communication across phone, email, and fax to maintain timely appointment flow.
- Updated patient records and documentation accuracy to reduce scheduling errors and follow-up delays.
- Coordinated insurance verification and prior authorizations to accelerate medication and procedure approvals.
- Scheduled cataract surgeries and pre-op appointments to ensure smooth surgical throughput and patient preparedness.
Caregiver
9 Months- Assisted residents with ADLs and mobility, reducing transfer incidents and improving daily comfort.
- Maintained resident safety and confidentiality while documenting care notes for clear team communication.
- Coordinated with families and care staff to resolve care issues, producing measurable improvements in satisfaction.
- Implemented targeted mobility support routines that increased resident independence and reduced fall risk.
Education
High School Diploma
Skills
Patient & Customer Support
High-Volume Call Handling (Experienced)
Insurance & Data Verification (Experienced)
EMR & Electronic Documentation (Experienced)
Microsoft Office (Experienced)
Time Management (Experienced)
Attention to Detail (Experienced)
Bilingual: English & Spanish.
LANGUAGES
English, Spanish.
Timeline
Administrative Assistant
El Cajon Comprehensive Treatment Center
01.2026 - CurrentRead More
Patient Care Coordinator
Nvision Eye Centers
06.2023 - 01.2026Read More
Administrative Office Assistant
Acuity Eye Group
05.2022 - 06.2023Read More
Administrative Office Assistant
California Retina Associates
02.2012 - 11.2015Read More
Caregiver
Heart and Hand Assisted Living
05.2011 - 02.2012Read More
Imperial High School
High School Diploma
Read More