Geneve Wright
Louisville,KY
Summary
Detail-oriented Call Taker proficient in managing high-volume calls and delivering accurate information to enhance customer satisfaction. Experienced Childcare Worker focused on creating safe, nurturing environments and developing tailored lesson plans. Creative Sandwich Artist skilled in crafting diverse sandwiches while ensuring compliance with health and safety standards.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Associates in Dermatology
Louisville, KY
01.2026 - Current
- Coordinated schedules for multiple departments to optimize resource allocation.
- Communicated with team members to confirm availability and resolve scheduling conflicts.
- Managed calendar updates and ensured timely notifications for upcoming appointments.
- Assisted patients with insurance verification and eligibility checks.
- Coordinated patient appointments using electronic scheduling systems.
- Ensured accurate patient records were maintained and updated regularly.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
Dispatcher (Dispatch)
Charter Spectrum
01.2020 - 03.2025
- Coordinated dispatch operations for service requests and technician assignments to ensure effective service delivery.
- Monitored real-time data to optimize routing and scheduling efficiency.
- Assigned drivers to appropriate routes based on customer needs.
- Assigned drivers to routes based on customer needs, enhancing response times and service quality.
- Utilized computer systems to locate addresses and calculate estimated arrival times, improving overall scheduling accuracy.
Sandwich Artist
Pilot Travel Center Flying J
Shepherdsville, KY
01.2019 - 09.2019
- Prepared sandwiches according to Subway's standards, achieving beyond expectations.
- Prepared sandwiches according to Subway's standards, consistently exceeding quality expectations.
- Demonstrated strong communication skills by effectively upselling meal deals, contributing to an increase in revenue.
- Handled multiple situations at once, like making two or more sandwiches at a time, while also managing cooking bread.
- Managed simultaneous sandwich preparation and bread cooking, like making two or more sandwiches at a time, while also managing cooking bread.
- Upsold meal deals through effective communication, contributing to increased revenue.
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
Daycare Teacher
North Bullitt Daycare
Shepherdsville, KY
10.2017 - 09.2018
- Implemented engaging and interactive lesson plans, resulting in an increase in student participation.
- Established positive, professional relationships with parents and children, fostering trust and open communication.
- Organized and supervised outdoor activities to promote physical health and social development for 10+ preschool students.
- Organized and supervised outdoor activities, enhancing physical health and social development for preschool students.
- Collaborated with parents to regularly share student progress and address concerns, ensuring supportive learning environments.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KYSkills
- Customer Scheduling
- Customer relationship management
- Regulatory Compliance
- Attention To Detail
- Multitasking
- Calm under pressure
- Rapid learner
Timeline
Call Center Representative
Associates in Dermatology
01.2026 - Current
Dispatcher (Dispatch)
Charter Spectrum
01.2020 - 03.2025
Sandwich Artist
Pilot Travel Center Flying J
01.2019 - 09.2019
Daycare Teacher
North Bullitt Daycare
10.2017 - 09.2018
High School Diploma -
North Bullitt High School