Summary
Overview
Work History
Education
Skills
Timeline
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Genevia Baker

Business Management
Jonesboro,AR

Summary

Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Business Owner

Self-employeed
01.2021 - Current
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Prepared annual budgets with controls to prevent overages.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Coordinator/Administrator

NEA
Jonesboro, AR
01.2019 - 03.2021
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Handled incoming and outgoing shipping and receiving activities.

Warehouse Order Picker

Do It Best
Sikeston , Missouri
01.2015 - 03.2016
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with team members to achieve daily pick and pack goals.

Lead Phlebotomy Technician

Missouri Delta Medical Center
Sikeston, MO
07.2012 - 02.2015
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Utilized [Software] to track, monitor and report on test results for clients.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.

Operator/Handpacker

Express Employment
Sikeston , MO
02.2014 - 09.2014
  • This position performs the routine duties of handling, packing, and casing product
  • The position will also regularly assist in line sanitation and production floor clean-up functions
  • Performing all job functions in the safety manner possible
  • Performing all assigned steps in the production and packaging of product, including Observing quality of product and notifying appropriate personnel of potential quality problems
  • Ensuring compliance with all sanitary procedures and policies
  • Observing and correcting product position to ensure safe and undamaged mechanical processing and/or wrapping Packing finished product per count, assortment, and arrangement specifications
  • Casing product cartons

Medial Materiel Journeyman

USAF Reserves
Scott Air Force Base, IL
06.2009 - 03.2013

Specialty Summary


Provide medical materiel and services support to using activities with an economical investment in inventory. Maintain all assigned Contingency Medical Materiel (CMM) programs. Establish an effective medical equipment management program. Act as the medical treatment facility (MTF) single contracting support focal point for medical and nonmedical goods and services to include professional services. Advise customers, commanders, and administrators on all logistics matters that affect MTF operations.Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.



  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in meetings.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Resolved problems, improved operations and provided exceptional service.

Customer Service Manager

Walmart
Sikeston , MO
11.2006 - 05.2009
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

High School Diploma -

Sikeston Sr. High School
Sikeston, MO
05.2008 - 05.2008

Some College Credits - Political Science

Arkansas State University
State University, AR

Certification - Medical Logistics

United States Air Force Academy
Monument, CO

Certification - Phlebotomy

Southeast Missouri State University - Cont. Edu.
Cape Girardeau, MO

License - Cosmetology

Ideal Image Beauty College
Sikeston, MO
01.2016 - 01.2017

Skills

File and data retrieval systems

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Timeline

Business Owner

Self-employeed
01.2021 - Current

Coordinator/Administrator

NEA
01.2019 - 03.2021

License - Cosmetology

Ideal Image Beauty College
01.2016 - 01.2017

Warehouse Order Picker

Do It Best
01.2015 - 03.2016

Operator/Handpacker

Express Employment
02.2014 - 09.2014

Lead Phlebotomy Technician

Missouri Delta Medical Center
07.2012 - 02.2015

Medial Materiel Journeyman

USAF Reserves
06.2009 - 03.2013

High School Diploma -

Sikeston Sr. High School
05.2008 - 05.2008

Customer Service Manager

Walmart
11.2006 - 05.2009

Some College Credits - Political Science

Arkansas State University

Certification - Medical Logistics

United States Air Force Academy

Certification - Phlebotomy

Southeast Missouri State University - Cont. Edu.
Genevia BakerBusiness Management