GENEVIA BUCKLEY
Phoenix,AZ
Summary
A responsible and dedicated Customer Service professional with over 20 years of experience in heavy-volume, fast paced environments. A collaborative leader with dedication partnering with co-workers to promote engagement, empowering work culture. Documented strengths in building and maintaining relationships. A problem solver that is dedicated to streamlining operations to decrease costs and promote organization efficiency, while using independent decision-making skills. Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Operations Lead
Ryder Last Mile
09.2018 - Current
- Routing
- Billing A/R
- Order management
- Customer Service Liaison
- Quality Assurance
- Receiving
- Inventory Control
- Managed and allocated staff and material resources to meet production goals.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Performed quality control and monitored production efforts.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Recruited and trained well over 75 new employees in last 8 years.
Front Office Lead
MXD Group
10.2014 - 09.2018
- Client liaison
- Quality Assurance.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Assisted with recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and commitment to excellence.
- Maintained clean and organized workspace to ensure smooth front office operations and positive environment for guests.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within team.
- Increased team morale through regular recognition of outstanding performance among staff members.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Front Desk Support
Highline Community College-Counseling and Education Services
09.2013 - 04.2014
- Deliver timely and courteous guest service at the front desk, housekeeping.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Enhanced customer satisfaction by providing efficient front desk support and addressing student inquiries.
- Enhanced patient satisfaction by providing efficient and professional front desk support, including appointment scheduling and phone triage.
- Provided exceptional front desk support, managing incoming phone calls, emails, and walk-in inquiries professionally and courteously.
Office Assistant
GREENRIVER COMMUNITY COLLEGE-Counseling Services and Women’s Program
07.2009 - 09.2013
- Greet Visitors
- Scheduling events and setting up
- Preparing reports and confidential documents
- Maintain 4 different calendars between Counseling Services and Women’s program
- Prepared reports, memos and processing documents.
Certified Nurse Assistant
St. Joseph Hospital
03.2008 - 08.2008
- Performed duties in care of patients in a hospital under direction of nursing and medical staff
- Supported needs of 15+ residents under long-term care.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
Education
Certificate-Office Support II -
Green River Community College
Auburn, WA06.
Associates: Applied Arts-Administrative Assistant -
Green River Community College
Bachelor of Science and Human Services -
South Mountain Community College
Skills
- Microsoft Office Suites
- Time management
- Schedule and setup meetings
- Type 75-85 WPMS
- Billing A/R
- Budgeting (excel)
- Liaison
- Salesforce
- Facilitation and Training Skills
- Collaboration & Team Work
- Customer Service and Client Management
- First Aid & CPR
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
Timeline
Customer Service Operations Lead
Ryder Last Mile
09.2018 - Current
Front Office Lead
MXD Group
10.2014 - 09.2018
Front Desk Support
Highline Community College-Counseling and Education Services
09.2013 - 04.2014
Office Assistant
GREENRIVER COMMUNITY COLLEGE-Counseling Services and Women’s Program
07.2009 - 09.2013
Certified Nurse Assistant
St. Joseph Hospital
03.2008 - 08.2008
Certificate-Office Support II -
Green River Community College
Associates: Applied Arts-Administrative Assistant -
Green River Community College
Bachelor of Science and Human Services -
South Mountain Community College
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