Hi, I’m
Genevie Gonzales
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Organized and dependable candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
Work History
SWBC
Customer Service Representative
01.2023 - 05.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Alorica
Customer Service Specialist
03.2022 - 11.2022
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to maintain updated accounts.
Reliant Movers
Receptionist
01.2019 - 10.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to incoming calls daily to provide inquiries from callers seeking information.
- Coordinated travel accommodations, agenda, and transportation for staff and customers.
- Scheduled and confirmed appointments along with meetings for management team.
- Resolved customer problems and complaints.
Four Corners Health Care
Provider Assistant
10.2017 - 12.2018
Job overview
- Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
- Educated patients and families on normal growth and development information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ordered medical and laboratory supplies and equipment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Great Clips Salon
Receptionist
07.2016 - 09.2017
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Buffalo Wild Wings
Server Shift Leader
01.2015 - 06.2016
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
TAS United
Customer Service Representative
03.2010 - 12.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Contacted clients to verify account information and maintain accuracy to maintain client satisfaction.
Texas Gallery Furniture
Secretary
01.2014 - 12.2014
Job overview
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Recorded expenses and maintained accounting records.
- Reviewed and balanced daily bank deposits and deposit report.
- Coordinated travel arrangements for daily scheduled appointments.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed accurate daily report documents, memos and invoices.
Valero Corner Store
Cashier Team Lead
04.2009 - 08.2010
Job overview
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Finish Line
Store Associate
01.2007 - 09.2008
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
John Jay High School San Antonio, TX
High School Diploma
University Overview
- Elected Captain of Drill Team (jv year, varsity year).
- ROTC Cadet- Drill Team Member
Skills
- Managing Multiple Tasks
- Senior Leadership Support
- Active Listening
- Microsoft Windows
- Credit Card Payment Processing
- Multi-Line Phone Talent
- Shipping and Receiving Understanding
- Document and Records Management
- Team Development
- Livechat Messaging
- Quality Assurance Controls
- Problem-Solving Ability
Timeline
Customer Service Representative
SWBC
01.2023 - 05.2023
Customer Service Specialist
Alorica
03.2022 - 11.2022
Receptionist
Reliant Movers
01.2019 - 10.2020
Provider Assistant
Four Corners Health Care
10.2017 - 12.2018
Receptionist
Great Clips Salon
07.2016 - 09.2017
Server Shift Leader
Buffalo Wild Wings
01.2015 - 06.2016
Secretary
Texas Gallery Furniture
01.2014 - 12.2014
Customer Service Representative
TAS United
03.2010 - 12.2015
Cashier Team Lead
Valero Corner Store
04.2009 - 08.2010
Store Associate
Finish Line
01.2007 - 09.2008
John Jay High School
High School Diploma
Similar Profiles
Joshua Blas CameronJoshua Blas Cameron
Loss Draft Specialist at SWBCLoss Draft Specialist at SWBC
ROSALINDA MESAROSALINDA MESA
Customer Service Representative at SWBCCustomer Service Representative at SWBC
Mark JacksonMark Jackson
Customer Service Representative at SWBCCustomer Service Representative at SWBC
Nicole ShulerNicole Shuler
Personal Lines Account Manager at SWBCPersonal Lines Account Manager at SWBC
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution