GENEVIEVE ACEBUCHE

Responsible for overseeing all aspects of contents handling in property restoration projects, including personal belonging. inventory, pack-out, cleaning, storage and return of customer's personal belongings. This role ensures that all items are managed with care, accuracy and efficiency while maintaining high level of customer satisfaction and compliance with company policies, safety standards and industry regulations.

Key responsibilities:

• Lead and supervise the contents team in pack-out, cleaning, storage, and pack-back process
• Coordinate and manage contents evaluation including identifying salvageable and non salvageable items
• Oversee proper documentation, including photo documentation and detailed inventory lists.
• Communicate with the homeowners, insurance adjusters, and project managers regarding contents handling and status updates.
• Ensure all contents are transported, stored and returned in a secure and organized manner
• Create estimates for Pack-out, contents cleaning, storage and pack back using industry software (Xactimate and Corelogic)
• Lead and manage structural cleaning operations to ensure compliance with safety and quality standards.
• Create estimate and submit detailed proposals to adjusters and prospective clients fo structural cleaning services including scope of work, cost estimates and project schedule
• Oversee warehouse operations related to contents storage and organization
• Trained and mentor team members on best practices for contents management and proper cleaning techniques and equipment usage to enhance efficiency.

• Managed daily operations to ensure efficient workflow and customer satisfaction
• Negotiated contracts with clients to secure favorable terms for the business.
• Established strong relationships with clients, ensuring consistent good quality of work
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.