Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Genevieve Ackerman

La Crosse,WI

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy in medication dispensing and insurance billing. Adept at optimizing workflows and enhancing patient confidentiality while delivering exceptional customer service. Recognized for problem-solving skills and effective team collaboration, ensuring accurate prescription filling and promoting drug safety in a fast-paced environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
04.2024 - Current
  • Assisted pharmacists in verifying and dispensing medications accurately.
  • Maintained inventory levels by monitoring stock and placing orders as needed.
  • Operated pharmacy software to manage patient records and prescription data efficiently.
  • Educated patients on proper medication usage and potential side effects.
  • Processed insurance claims, resolving discrepancies to facilitate timely reimbursements.
  • Supported daily pharmacy operations through effective communication with team members.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Customer Service Associate

Walgreens
09.2023 - 04.2024
  • Assisted customers with inquiries, providing information on products and services.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain a positive store environment.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Front of House Associate

Chick-fil-A
06.2023 - 10.2023
  • Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
  • Managed front desk operations, including check-ins, check-outs, and reservation management.
  • Assisted in maintaining cleanliness and organization of front-of-house areas to enhance ambiance.
  • Collaborated with team members to streamline communication between departments for efficient service delivery.

Education

High School Diploma -

Muskego High School
Muskego, WI

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling

Certification

  • Pharmacy License - 2024
  • CNA

Timeline

Pharmacy Technician

Walgreen's Pharmacy
04.2024 - Current

Customer Service Associate

Walgreens
09.2023 - 04.2024

Front of House Associate

Chick-fil-A
06.2023 - 10.2023

High School Diploma -

Muskego High School

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Genevieve Ackerman