Genevieve Archer-Zarow
Tucson,United States
Summary
Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and friendly, who's passion is driven through opportunities for growth, strong organizational skills, and an eagerness to utilize interpersonal skills through professional challenges that promote growth, with a positive attitude, and a willingness to take on new, and added responsibilities to meet team goals, and strive for continued success.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
07.2022 - 09.2023
- Maintained and operated espresso machines and commercial coffee brewers to create brand, and non brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Built relationships with customers to encourage repeat business.
Soda Mixologist/Food Truck Attendant
SodaRush
04.2021 - 09.2021
- Operated and managed food/soda truck operations, and as team member.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Completed routine preventive maintenance on truck to keep in working order.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared classic, modern and unique drinks from menu, as well as personalized recipes for customers.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Collaborated with upper management to implement continuous improvements and exceed future goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Manager of Operations/Board Member
Cactus Drive-In Theater Foundation
03.2017 - 02.2020
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
- Coordinated and organized fundraising events to educate potential donors, encourage community involvement, and increase awareness of organization's mission.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Established and maintained online portal and social media presence.
- Answered live online chats to give quick answers and solve problems faster.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Assisted in recruiting, training, and hiring of team members.
- Developed effective training plans based on department needs and objectives.
- Established and maintained quality control standards.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed and tended to guests at events, managed ticketing, cash handling, as well as overseeing vendor and team member financial payouts.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated company-wide culture of innovation and collaboration.
Housing Superintendent
Ashton Goodman Properties
06.2016 - 01.2018
- Maintained housing readiness for future residents.
- Inspected and identified repair needs and major maintenance concerns, as well as potential safety hazards, and reporting identified concerns to supervisor.
- Routinely performed light building maintenance, eg; changing light bulbs, hauling/moving furniture, as well as other various repairs as needed.
- Performed general housekeeping and cleaning tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Managed time efficiently in order to complete all tasks within deadlines.
Projectionist
DeAnza Drive-In
02.2008 - 10.2010
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Adjusted and tended to picture projectors and screens to achieve proper size, illumination and focus of images.
- Removed film splicing after showings, prepared films for shipment and returned reels back to original owners.
- Observed projector operations in order to anticipate need to transfer operation from one projector to another and maintain continuity for audience members.
- Spliced separate film reels, advertisements and movie trailers together to form feature-length presentation on one continuous reel.
- Proven ability to learn quickly and adapt to new situations.
- Monitored operations to assess adherence to standards for sound and image projection quality.
- Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Performed minor repairs and notified maintenance personnel of need for major repairs to keep equipment operating at peak levels.
Education
High School Diploma -
Hidden Springs At Cordova
Tucson, AZ 05.2009
Skills
- Exceptional Customer Service
- Attention to detail
- Organizational skills
- Adaptability
- Interpersonal skills
- Problem-solving
- Multitasking
- Active Listening
Timeline
Barista
Starbucks
07.2022 - 09.2023
Soda Mixologist/Food Truck Attendant
SodaRush
04.2021 - 09.2021
Manager of Operations/Board Member
Cactus Drive-In Theater Foundation
03.2017 - 02.2020
Housing Superintendent
Ashton Goodman Properties
06.2016 - 01.2018
Projectionist
DeAnza Drive-In
02.2008 - 10.2010
High School Diploma -
Hidden Springs At Cordova
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