MS Office Suite
Genevieve Arlé
Senior Administrative Assistant
St. Petersburg,FL
Summary
Administrative Assistant | Office Management | Process Improvement Executive administrative experience with a proven ability to build and motivate teams in fast-paced environments demanding organizational and technical skills. A passion for communication, writing, and graphic and web design. A detail-oriented team player that thrives on timely project completions providing exceptional results in both corporate and non-profit sectors. Please note, I took mainly temp/contract roles (except for WSP and AKC) due to caring for family members and wanting flexibility, but now my situation has changed and am now seeking a permanent role, once again, to grow with.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
18
18
Certifications
Work History
Data Entry Specialist (Temp)
Columbia School Of Social Work (nextSource)
New York, NY
04.2022 - 08.2022
- Reviewed faculty CVs and exercised good judgment in entering information (degrees, work experience, etc.) into database.
- Reconciled CV data with information already in the database and generates new CVs from the database and manually
- Modified the documents as needed; proofread CVs and updated information into Interfolio system.
Freelance
Fashion Institute Of Technology
New York, NY
06.2017 - 03.2022
- While a student, worked with private clients and agencies found on Upwork and on Craigslist with light bookkeeping, filing, expenses, letter writing, file management, spreadsheets, Google Docs, data entry projects, letters, and office management
- Saved past clients 75% of time on mailings, scheduling, and email and phone issues
- Interfaced with vendors and printers, ensuring that deadlines are met
- Inventory management, phones, set up conference rooms
- Designed website and gallery space, created promotional pamphlets, apparel and package design.
COVID-19 Contact Tracer
Havas Creative (Clarity Staffing)
New York, NY
09.2020 - 05.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Admissions Coordinator (Temp)
Columbia School Of Prof. Studies (Prime Staffing)
New York, NY
02.2019 - 05.2019
- Reviewed and updated candidate applications providing academic information to students, improving overall service levels in application efficiency from 20% to 60% in a team of six, increasing overall applicant accuracy; trained incoming temporary staff on processes
- Streamlined the candidate inquiry process utilizing Salesforce and reporting systems.
Volunteer Event Production Assistant
Chashama
New York, NY, NY
06.2017 - 07.2017
- Art handling, art installation, cleaned rooms, painted walls and objects, cut paper, space decoration, fabric and light hanging, art handling, and otherwise assisted artists in their studio space
Senior Administrative Assistant
WSP
New York, NY
02.2016 - 12.2016
- Assisted the marketing and IT teams, as well as and administration team in editing proposals, drafting letters, and processing expense reports and software trained
- Managed customer service, follow up for the commissioning and plumbing teams, training and developing staff, successfully increasing appointment to call ratios from 55% to 85%
- Liaison with clients and vendors; kept detailed reporting spreadsheets and tracked state licenses
- Supported two senior vice presidents and three departments with administrative tasks such as PowerPoint presentations and responsible for travel arrangements.
Executive Assistant/Administrative Coord. (Temp)
NBA (Leslie Silver & Associates)
New York, NY
05.2015 - 10.2015
- Supported three senior vice presidents, two office managers, and the referee scouting advisor
- Processed expense reports in PeopleSoft, trained incoming staff, and revamped the management of the office
- Implemented process improvements for hotel inquiries, reservations, and confirmations improving customer satisfaction surveys, and booking accuracy
- Identified and implemented a superior telephone system, effectively handling, reporting, scheduling, and monitoring the entire process.
Office Assistant (Per Diem Temp)
Noor Staffing Group
New York, NY
03.2014 - 05.2015
- Spearheaded projects at organizations including the YMCA, Macy’s, Con Edison, Bornstein van Veen providing data curation, reporting, and administrative support.
- Identified and implemented a superior telephone system, effectively handling, reporting, scheduling, and monitoring the entire process.
Administrative Assistant - Club Relations
American Kennel Club, Inc.
New York, NY
05.2012 - 03.2014
- Data analysis, correspondence, and weekly reporting that included constitution & bylaw compliance review.
- Handled 100% of the processing of dog matches and shows as well as processing dog club presentations; took meeting minutes while providing 85% of department customer service and support.
Account Representative/ Receptionist (Temp)
NYU Langone (Forum Group)
New York, NY
08.2011 - 04.2012
- Managed patient payments, company reimbursements, and general office management including medical coding and billing in accordance with CPT and ICD methodology for patient recording.
- Reception responsibilities; greeted visitors.
- Medical billing and coding.
English Language Volunteer
The International Center In New York
New York, NY
06.2009 - 06.2010
- Worked collaboratively to support student independence, empowerment and learning.
- Provided instruction and support under supervision of teacher.
- Served as contact person and resource for students and English learners.
- Facilitated and complied with organizational policies and procedures.
IP Legal Assistant (Contractor)
Simon & Schuster, Inc (Career Group)
New York, NY
11.2007 - 05.2009
- Worked as assistant at a NYSE-listed publishing company; freelance I.P. & Administrative Professional in the Intellectual Property division of the Legal Services Department
Foundation Representative
Ellis Island Foundation And National Monument
New York, NY
06.2006 - 11.2007
- Prepared and distributed invoices to bill clients and pay account expenses.
- Served as liaison with donors.
- Fundraised and sold memberships and space on the Wall of Honor.
- Maintained and generated expense reports.
- Light bookkeeping, various office responsibilities, customer service.
- Gave docent tours of museum.
Marketing Assistant
Media Star Marketing
New York, NY, NY
04.2005 - 06.2006
- Recruited and trained interns and volunteers to complete projects within requirements.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Increased membership sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
Membership and Development Assistant
The Asia Society & Museum
New York, NY
05.2005 - 10.2005
- Handled a variety of tasks related to institutional and individual giving.
- ·Maintained and developed relationships with current and prospective donors.
- Sent membership packets, correspondence (using mail merge), updated and input membership information; trained interns; administrative support.
- Customer support and fielded inquiries via phone; data entry and analysis.
Art Representative/Registrar Clerk (Seasonal)
Frere Independent/ DiVA Art Fair
New York, NY
02.2004 - 02.2004
- Worked as weekend art representative for non-profit arts organization; ticket sales; docent tour guide.
- Responsible for information desk at annual DiVA (first NYC Video Art Fair), working directly with the public.
Office Assistant (Seasonal)
The Armory Show
New York, NY
03.2004 - 03.2004
- Sent out mailings and correspondence for yearly art show, liaison with donors.
- Responsible for administrative office tasks.
Executive Assistant to the President
The Ambriola Company
West Caldwell, New Jersery
01.2004 - 04.2005
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Administrative Assistant & PC Support
The Bridge, Inc.
New York, NY, NY
02.2000 - 01.2004
- Executed record filing system to improve document organization and management.
- Answered multi-line one system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Performed basic IT and troubleshooting tasks including PC and printer setup and assisted with LAN and networking issues.
- Replaced defective components and upgraded office equipment per technology plan.
- Resolved Internet and wireless and wired network access problems.
- Supported team in backup and restoration of Microsoft SQL databases.
Junior Legal Assistant (Temp)
Pitney Bowes (Strategic Legal)
New York, NY
12.1999 - 02.2000
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Gallery Assistant/ Registrar
The New Art Foundation
New York, NY, NY
08.1999 - 12.1999
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Managed office and gallery supplies inventories and placed reorders to maintain
- predetermined stock levels.
- Assisted marketing team with creation and posting of website, created promotional pamphlets, and promoted gallery to current and potential customers.
- Entered financial transaction data into spreadsheets to maintain accurate financial records for accounting and tax functions.
Legal Administrative Assistant (Temp)
Shearman & Sterling LLP (Legal Support Personnel)
New York, NY, NY
06.1999 - 08.1999
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Processed expense reimbursements and updated accounts with current information.
- Prepared drafts of forms, letters and agreements for legal staff use.
Curatorial Assistant Intern
Sotheby's
New York, NY
12.1998 - 01.1999
- Researched art works and antiques and prepared for auction
- Responsible for filing and various administrative tasks
- Procured talented individuals, performing artists and musicians to entertain guests during special events.
- Managed all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions.
- Received, photographed, cataloged, researched and prepared Asian antique objects for display.
Gallery Assistant Intern
The Vorpal Gallery
New York, NY
12.1997 - 01.1998
- Researched and created informational pamphlets on artists.
- Prepared and assisted with art exhibitions, including art handling.
- Cataloged works of art using gallery database.
- Organized and designed photo albums of works of art.
- Handled phones, correspondence, all administrative tasks, and greeted clients.
Museum Assistant Intern
Ellis Island Museum
New York, NY, NY
12.1996 - 01.1997
- Recorded and edited information regarding historical items.
- Maintained artifacts both in storage and on display.
- Accessioned artifacts and historical documents; archived items and performed office tasks.
Collections Management Intern
OHIO (Ohio Historical & Improvement Organization)
Oberlin, OH
12.1995 - 01.1996
- Worked in archives and performed various administrative duties, research.
- Maintained antiques and rare works of art.
- Participated in historical education and docent training program and gave informational tours.
Education
Bachelor of Arts - Art History, Psychology
Oberlin College
Oberlin 09.1995 - 05.1999
Associate of Applied Science - Communication Design
Fashion Institute of Technology
New York 08.2019 - 05.2020
Skills
Data Entryundefined
Certification
Microsoft Operations Specialist (MOS) – Word, Excel, PowerPoint 2016, 2013, 2010
Affiliations
- American Society of Administrative Professionals
- Delta Alpha Pi International Society
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned corporate meetings, lunches and special events for groups of 60+ employees.
Additional Information
My positions at WSP and AKC, Inc. ended due to layoffs following a merger and restructuring, respectively. My other positions, post 2009 (and a few earlier), were contract positions with specified end dates. During times I was working part-time as a temp and when I was between jobs I was: earning an Associates degree in Communication Design, obtaining professional certifications - Graphic Design, Paralegal, Desktop Publishing & Web Design, Microsoft Operations Specialist (Access and Outlook 2013; Word, Excel, PowerPoint 2016, 2013, 2010, 2007), completing a business training program, becoming a licensed NY State Notary, taking other continuing education courses, caring for my grandparents part-time, working on freelance writing projects, and volunteering. During these times I was committed to personal growth and able to orient myself towards professional development while seeking full-time permanent paid employment. I am well rounded from working in different industries and consider myself a life-long learner. I meet all of the requirements of most admin positions and have a strong commitment to growth and professionalism.
Software
SalesForce
Google Docs
EpicSystems
Concur
PeopleSoft
Slack
Adobe Creative Suite
Sharepoint
Raiser's Edge
HTML
Banner
Passport
CMS
IPS
Oracle
QuickBooks
Interests
Reading
Cooking
Hiking
Volunteering
Writing
IT
Graphic Design
Art
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Timeline
Data Entry Specialist (Temp)
Columbia School Of Social Work (nextSource)
04.2022 - 08.2022
COVID-19 Contact Tracer
Havas Creative (Clarity Staffing)
09.2020 - 05.2021
Associate of Applied Science - Communication Design
Fashion Institute of Technology
08.2019 - 05.2020
Admissions Coordinator (Temp)
Columbia School Of Prof. Studies (Prime Staffing)
02.2019 - 05.2019
Freelance
Fashion Institute Of Technology
06.2017 - 03.2022
Volunteer Event Production Assistant
Chashama
06.2017 - 07.2017
Senior Administrative Assistant
WSP
02.2016 - 12.2016
Executive Assistant/Administrative Coord. (Temp)
NBA (Leslie Silver & Associates)
05.2015 - 10.2015
Office Assistant (Per Diem Temp)
Noor Staffing Group
03.2014 - 05.2015
Administrative Assistant - Club Relations
American Kennel Club, Inc.
05.2012 - 03.2014
Account Representative/ Receptionist (Temp)
NYU Langone (Forum Group)
08.2011 - 04.2012
English Language Volunteer
The International Center In New York
06.2009 - 06.2010
IP Legal Assistant (Contractor)
Simon & Schuster, Inc (Career Group)
11.2007 - 05.2009
Foundation Representative
Ellis Island Foundation And National Monument
06.2006 - 11.2007
Membership and Development Assistant
The Asia Society & Museum
05.2005 - 10.2005
Marketing Assistant
Media Star Marketing
04.2005 - 06.2006
Office Assistant (Seasonal)
The Armory Show
03.2004 - 03.2004
Art Representative/Registrar Clerk (Seasonal)
Frere Independent/ DiVA Art Fair
02.2004 - 02.2004
Executive Assistant to the President
The Ambriola Company
01.2004 - 04.2005
Administrative Assistant & PC Support
The Bridge, Inc.
02.2000 - 01.2004
Junior Legal Assistant (Temp)
Pitney Bowes (Strategic Legal)
12.1999 - 02.2000
Gallery Assistant/ Registrar
The New Art Foundation
08.1999 - 12.1999
Legal Administrative Assistant (Temp)
Shearman & Sterling LLP (Legal Support Personnel)
06.1999 - 08.1999
Curatorial Assistant Intern
Sotheby's
12.1998 - 01.1999
Gallery Assistant Intern
The Vorpal Gallery
12.1997 - 01.1998
Museum Assistant Intern
Ellis Island Museum
12.1996 - 01.1997
Collections Management Intern
OHIO (Ohio Historical & Improvement Organization)
12.1995 - 01.1996
Bachelor of Arts - Art History, Psychology
Oberlin College
09.1995 - 05.1999
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