Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Genevieve Artis

Milton,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in 10 years in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

moonshine willies
Pace, FL
08.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.

Food Delivery Driver

DoorDash
Pace, FL
02.2023 - 08.2023
  • Delivered food orders to customers in a timely manner.
  • Loaded and unloaded delivery vehicles with food items.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Handled cash payments from customers for delivery orders.
  • Processed online payments via credit card, debit card or PayPal.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Identified potential problems or complaints from customers and took appropriate action as necessary..
  • Reported any incidents involving damage or theft of property immediately to management team..
  • Delivered fresh food to customers across local area.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Collected tips from customers through hands-free electronic methods.

Housekeeper

Paradise Beach Homes
Pensacola Beach, FL
03.2021 - 01.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Inspected furniture for damage or stains in between guest stays.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Driver /Assistant Manager

Dominoes Pizza
Pace , FL
12.2017 - 09.2020
  • Delivered food orders to customers in a timely manner.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Handled cash payments from customers for delivery orders.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Assisted in the development and implementation of food safety policies and procedures.
  • Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
  • Managed inventory levels to minimize waste and maximize cost savings.
  • Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
  • Provided training on safe food handling practices for new employees.
  • Maintained records of purchase orders, receipts, inventories, production sheets.
  • Reviewed invoices from vendors for accuracy before approving payment.
  • Handled customer complaints regarding food quality or service promptly and professionally.
  • Conducted regular inspections of equipment and facilities to ensure cleanliness and safety standards were met.
  • Resolved conflicts between kitchen staff members in a timely manner.
  • Supervised daily operations of the kitchen staff to ensure efficient workflow.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained goals and expectations required of trainees.

Server /Assistant Bartender

oops ally family fun center
Pace , FL
06.2017 - 12.2017
  • Performed sales transactions accurately and efficiently using a POS system.
  • Confirmed that all merchandise is appropriately scanned at the POS system.
  • Cleaned and organized work areas, equipment, and storage facilities as needed.
  • Organized goods according to established procedures for efficient retrieval during order fulfillment process.
  • Assisted in unloading trucks and stocking shelves with received merchandise.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Customer Service Representative

Circle K
Pace, FL
03.2016 - 09.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.

Education

GED -

Santa Rosa Adult School
Milton, FL
01-2018

Some College (No Degree) - Massage Therapy

Radford M. Locklin Technical Center
Milton, FL

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Complaint resolution
  • Call Management
  • Paperwork Processing
  • Report Generation
  • Product Knowledge
  • In-store support
  • Shipping and receiving understanding
  • Product Promotion
  • Sales closing
  • Follow-up skills
  • Staff Training
  • Professional telephone demeanor
  • Customer Relations
  • Multi-Task Management
  • Positive and professional
  • Research
  • Adaptive team player
  • Credit card payment processing
  • Conflict Resolution
  • Delivery Scheduling
  • Product Sales
  • Account Management
  • Problem-solving abilities
  • Problem Resolution
  • Documentation
  • Computer Proficiency
  • Product Education
  • Office equipment proficiency
  • Order Processing
  • Quality Control
  • High-energy attitude
  • Customer Service

Certification

  • food handling certificate
  • safe serve certified

References

References available upon request.

Timeline

Customer Service Representative

moonshine willies
08.2023 - Current

Food Delivery Driver

DoorDash
02.2023 - 08.2023

Housekeeper

Paradise Beach Homes
03.2021 - 01.2023

Driver /Assistant Manager

Dominoes Pizza
12.2017 - 09.2020

Server /Assistant Bartender

oops ally family fun center
06.2017 - 12.2017

Customer Service Representative

Circle K
03.2016 - 09.2017

GED -

Santa Rosa Adult School

Some College (No Degree) - Massage Therapy

Radford M. Locklin Technical Center

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Genevieve Artis