Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genevieve Augello

Massapequa,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to streamlining processes to facilitate growth.

Overview

6
6
years of professional experience

Work History

Legal Assistant/Paralegal

RAS Boriskin Law Offices
09.2023 - Current
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Created spreadsheets to track client progress and document billable hours.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.

Intern/Office Assistant

Afec Guardian Fire Protection
01.2023 - 06.2023
  • Answered incoming phone calls and transferred to staff members or provided requested information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Designed and printed name tags, sign-in sheets and handouts for meetings.
  • Input information into customer relationship management software and pulled reports for use in marketing.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.
  • Collaborated with senior management on new initiatives to build confidence.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.

Volunteer

Alpha Chi Omega At Quinnipiac University
09.2019 - 05.2023
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Coordinated and managed volunteer activities for community service projects.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Hostess

Charred Brick Oven
12.2021 - 01.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Customer Service Cashier

La Cole
11.2017 - 08.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Bachelor of Arts - Criminal Justice

Quinnipiac University
Hamden, CT
05.2023

Skills

  • Project Management
  • Trial Proceedings
  • Scheduling and Coordinating
  • Loan Operations
  • Online Databases
  • File and Records Management
  • Client Support/Correspondence
  • Deadline Adherence
  • Meeting Preparation
  • Case Management
  • Data Collection
  • Legal Case Files
  • Court Policies and Programs
  • Proofreading/Documenting
  • Customer Relationship Management
  • Verbal and Written Communication

Timeline

Legal Assistant/Paralegal

RAS Boriskin Law Offices
09.2023 - Current

Intern/Office Assistant

Afec Guardian Fire Protection
01.2023 - 06.2023

Hostess

Charred Brick Oven
12.2021 - 01.2022

Volunteer

Alpha Chi Omega At Quinnipiac University
09.2019 - 05.2023

Customer Service Cashier

La Cole
11.2017 - 08.2019

Bachelor of Arts - Criminal Justice

Quinnipiac University

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Genevieve Augello