Genevieve Bading
Summary
Dependable, meticulous, and highly skilled Inbound Inventory Control and Quality Assurance Assistant Manager with 5 years of progressive experience in fast-paced logistics and operational environments. Proven ability to proactively identify and resolve inventory discrepancies and quality issues at early stages, ensuring accuracy, compliance, and customer satisfaction.
Focused, organized, and committed to continuous improvement, with a strong track record of driving team performance and operational excellence. Led the ICQA team to achieve the #1 nationwide ranking, and successfully reduced food audit scores from 15 to 1 over the course of three consecutive months.
Respected for a strong work ethic, adaptability, and the ability to perform effectively, both independently and under pressure. Known for quickly mastering new systems, enforcing quality standards, and fostering high-performing teams through consistent coaching, motivation, and collaboration.
Overview
7
7
years of professional experience
Work History
Inbound ICQA Assistant Manager L4
Amazon
Wood Dale
04.2025 - Current
- Assist in developing operational strategies to ensure efficient, productive operations.
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjust and execute accordingly.
- Lead the order batching strategy to ensure efficiency while protecting the customer experience.
- Allocate labor from various sources, and direct and assign job duties for FC Associates.
- Delegate work to staff, setting priorities and goals.
- Coordinate physical and virtual workflows to ensure products are picked on time, meeting the customer's delivery promise.
- Coordinates with other departments to ensure a smooth operational flow.
- Train, audit, and support FC Associates to perform Amazon's standard operating procedures and utilize equipment and software.
- Ensure FC associates have the proper tools to perform the job, and coordinate repair or replacement when needed.
- Implement quality control measures to uphold company standards.
- Participate in initiatives to ensure safety and operational excellence.
- Identify, address, and resolve safety hazards within the Fulfillment Center.
- Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Report and escalate systemic issues to management as necessary, and in a timely manner.
- Support and work in all areas of the Fulfillment Center as required and as determined by site management.
Inventory Control Quality Assurance Team Leader
Amazon
Wood Dale
06.2020 - 04.2024
- Identified products with missing and erroneous expiration dates.
- Mentored associates on how to properly and neatly stow products by using the BOATS method to improve the efficiency and accuracy of our inventories.
- Executed bin checks, produce grading, and conduct food safety audits to sustain fresh and undamaged products throughout the warehouse.
- Assisted inbound managers in managing workflow and workload.
- Tracked stowing errors via Quip.
- Responsible for maintaining the accuracy of warehouse inventories to guarantee no shortages, and overages from inaccurate inventories.
- Overseen and executed the handling of the daily blind cycle count (BCC) and simple record count (SRC).
- Planned for and identified the root cause of inventory deviation through cause-and-effect analysis.
- Performed a detailed analysis of behaviors and processes impacting false skips.
- Analyzed and resolved pick skips and large adjustments, and performed required inventory adjustments.
- Measurement of product quality while providing feedback to the operations.
- Implemented quality control procedures to ensure product compliance.
- Conducted regular audits to assess adherence to quality standards.
- Led the quality assurance team in identifying process improvements.
- Trained staff on quality assurance protocols and safety measures.
- Provided guidance, direction, and training to staff on quality assurance procedures.
- Investigated customer complaints regarding product defects and ensured timely resolution of issues.
- Identified areas for improvement in the quality control process and developed corrective action plans accordingly.
- Analyzed data to identify trends and recommend corrective actions.
- Collaborated with other departments to ensure product meets customer specifications.
- Developed strategies for improving overall product quality across all departments.
- Actively participated in problem-solving with other department heads.
- Provided support to the management by taking on problem-solving duties and responsibilities.
- Transmitted weekly report.
Assistant Seasonal Manager
Amazon
Wood Dale
11.2019 - 02.2020
- Ensured that associates were correctly trained.
- Established a safe work environment for all associates.
- Managed the bullpen, batching area, and established organization.
- Continuously coordinated the timely flow of goods in and out of facilities and helped meet customer orders on time.
- Worked with delivery drivers and made sure company standards were being followed.
- Reviewed the work, predicted and controlled productivity, and made practical and effective requirements to meet the overall daily shift objectives.
- Counterbalanced labor and ensured that all the production goals were met in a steady and productive way.
- Performed rigorous problem-solving in all areas to guarantee effective and uninterrupted operations.
- Coached, motivated, and provided feedback on associates' performance, including safety, quality, and productivity, to achieve company expectations.
- Reported and escalated necessary systemic issues to management in a timely manner.
Fulfillment Center Associate
Amazon
Wood Dale
03.2018 - 11.2019
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Achieved productivity and accuracy standards to meet company guidelines.
- Confirmed items picked for orders by keying codes into system.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Reported damaged products or safety hazards to immediate supervisor.
- Assembled customer orders from stock and staged completed orders on shelves.
- Filled orders according to defined standards using standard picking system.
- Packed merchandise for delivery and moved items to delivery area.
- Evaluated merchandise condition and accounted for items in system.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Followed proper packaging requirements depending on order size and type.
- Pulled and packed products from shelves based on customer orders.
- Assisted in training new warehouse employees.
- Used handheld scanners to key in data for packages.
Education
Meta Database Engineer Professional Certificate - Meta Database Engineer Professional Certificate
Coursera
Mountain View, CAAssociate of Arts - Nursing
Elgin Community College
Elgin, ILCertified Nursing Assistant - Nursing Assistant
Kirkwood Community College
Cedar Rapids, IABachelor in Elementary Education - English
Central Mindanao Colleges
Kidapawan City, PhilippinesSkills
- PPE use
- Safety procedures
- Food safety
- Compliance
- Inspections and audits
- Inventory control
- Quality control
- Quality assurance
- Planning and organizing
- Labor allocation
- Time management
- Task delegation
- Goal setting
- Supervision and leadership
- Team leadership
- Team collaboration
- Team building
- Team motivation
- Team motivation techniques
- Employee training and development
- Coaching and mentoring
- Problem solving
- Problem resolution
- Reporting and documenting
Accomplishments
- Led the ICQA team achieve the #1 spot nationwide, and lowered the food audit score from 15 to 1 in three consecutive months.
References
References available upon request.
Timeline
Inbound ICQA Assistant Manager L4
Amazon
04.2025 - Current
Inventory Control Quality Assurance Team Leader
Amazon
06.2020 - 04.2024
Assistant Seasonal Manager
Amazon
11.2019 - 02.2020
Fulfillment Center Associate
Amazon
03.2018 - 11.2019
Meta Database Engineer Professional Certificate - Meta Database Engineer Professional Certificate
Coursera
Associate of Arts - Nursing
Elgin Community College
Certified Nursing Assistant - Nursing Assistant
Kirkwood Community College
Bachelor in Elementary Education - English
Central Mindanao Colleges
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