Genevieve Boateng
Canal Winchester,OH
Summary
Business Analyst and Certified Scrum Master with 7+ years of experience supporting enterprise Agile teams within financial services and healthcare organizations. Proven ability to translate complex business needs into clear, actionable requirements while facilitating Scrum ceremonies and driving on-time delivery of large-scale applications. Strong background in stakeholder management, backlog refinement, PI planning, and Agile coaching within SAFe environments. Dynamic Agile Consultant with proven success in facilitating Scrum ceremonies and driving process improvements. Expertise in stakeholder management and risk mitigation to enhance delivery predictability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst / Senior Agile Consultant
US Bank, NA
10.2022 - Current
- Supported Agile delivery for enterprise financial applications by translating business needs into prioritized user stories and acceptance criteria.
- Facilitated Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and release planning for multiple Agile teams.
- Partnered with Product Owners to manage and prioritize backlogs, improving sprint readiness and delivery predictability.
- Conducted process reviews, metrics analysis, defect reviews, and lessons learned to drive continuous improvement.
- Coached and mentored team members on Agile best practices within a SAFe framework.
Business Analyst / Scrum Master
CVS Health
07.2019 - 11.2021
- Collaborated with business and technical stakeholders to gather and document requirements for LIMS platforms (ELN, CIM, AMS).
- Acted as liaison between business units and IT teams to ensure alignment of solutions with business needs.
- Led business process improvement and re-engineering initiatives to enhance operational efficiency.
- Facilitated Agile ceremonies and ensured timely delivery of system enhancements.
- Supported change management efforts by documenting workflows and guiding users through system adoption.
Scrum Master / Team Coach
AGO Worldwide Consulting
09.2016 - 07.2019
- Led Agile transformation efforts by implementing Scrum practices across multiple project teams.
- Facilitated all Scrum ceremonies and ensured adherence to Agile principles.
- Partnered with Product Owners to refine backlogs and ensure INVEST-ready user stories.
- Tracked team performance metrics and facilitated retrospectives to improve velocity and delivery quality.
- Mentored teams and stakeholders on Agile mindset and continuous improvement.
Education
Bachelor of Science -
Ohio University
Athens, OHSkills
- Scrum
- Kanban
- SAFe (PI Planning)
- Sprint Planning
- Backlog Refinement
- Release Planning
- Agile Coaching
- Risk & Dependency Management
- Requirements Gathering
- User Stories & Acceptance Criteria (INVEST)
- Stakeholder Management
- Process Mapping & Improvement
- Jira
- Jira Align
- Confluence
- Miro
- Mural
- SharePoint
- Tableau
- Salesforce
Certification
- Certified ScrumMaster (CSM)
- SAFe 5.1
- SAFe 6 Product Owner/Product Manager (POPM)
- CompTIA Security+
Core Skills
Scrum, Kanban, SAFe (PI Planning), Sprint Planning, Backlog Refinement, Release Planning, Agile Coaching, Risk & Dependency Management, Requirements Gathering, User Stories & Acceptance Criteria (INVEST), Stakeholder Management, Process Mapping & Improvement, Jira, Jira Align, Confluence, Miro, Mural, SharePoint, Tableau, Salesforce
Timeline
Business Analyst / Senior Agile Consultant
US Bank, NA
10.2022 - Current
Business Analyst / Scrum Master
CVS Health
07.2019 - 11.2021
Scrum Master / Team Coach
AGO Worldwide Consulting
09.2016 - 07.2019
Bachelor of Science -
Ohio University