Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genevieve Camelo

Plano

Summary

Reimbursement Manager with proven expertise in healthcare billing systems and reimbursement optimization. Demonstrated ability to ensure compliance with regulatory standards while enhancing operational efficiency. Strong background in strategic planning and problem-solving, facilitating access to medication. Committed to fostering teamwork and delivering exceptional service to achieve organizational objectives.

Overview

18
18
years of professional experience

Work History

Field Reimbursement Manager

Xcenda, an Amerisource Bergen Company
Dallas
10.2017 - Current
  • Managed daily activities to facilitate patient access to client products across service provider sites.
  • Acted as liaison with patient assistance and reimbursement support services offered by clients.
  • Proactively identified issues for review, analysis, or procedural changes based on compliance standards.
  • Educated physician office staff on prior authorization, billing and coding, and copay assistance resources.
  • Reviewed and trained staff on Specialty Pharmacy and web-based provider programs.
  • Delivered educational presentations at provider sites, covering relevant reimbursement topics.
  • Collaborated with cross-functional client teams including sales representatives and account managers.
  • Participated in New Hire Management team to train new Field Reimbursement specialists.
  • Identified opportunities for coverage access to address reimbursement barriers.
  • Attended seminars to remain up-to-date with coding guidelines and reimbursement requirements.

Program Manager

Lash Group, an Amerisource Bergen Company
Frisco
10.2016 - 11.2017
  • Maintained project management standards across multi-million dollar programs.
  • Coordinated comprehensive program governance at all organizational levels.
  • Integrated program management plans into cohesive processes to enhance decision-making.
  • Provided daily guidance to ensure compliance with contractual obligations and quality expectations.
  • Conducted performance reviews and feedback sessions for 35 direct reports.
  • Analyzed quality and performance reports, identifying trends for process improvement.
  • Managed client issue resolution and delivered routine reports to strengthen relationships.
  • Negotiated scope changes with stakeholders, aligning deliverables with strategic goals.

Team Coordinator

Lash Group, an Amerisource Bergen Company
09.2012 - 10.2016
  • Managed 120+ associates across two office locations for $30M program.
  • Executed quality initiatives and training modules, increasing productivity by 80% within one month.
  • Developed onboarding and refresher training courses to maintain quality standards.
  • Conducted monthly performance reviews to identify improvement opportunities.
  • Implemented performance improvement plans to enhance employee skills and development.
  • Prepared comprehensive reports and documentation for internal stakeholders.
  • Oversaw operations for reimbursement and patient assistance programs addressing chronic conditions.
  • Led client audits for HUB and patient assistance programs, ensuring regulatory compliance.

Reimbursement Consultant

Lash Group, an Amerisource Bergen Company
11.2007 - 09.2012
  • Cross-trained in complex reimbursement and patient assistance services to enhance support for patients and physicians.
  • Selected as Region Lead, facilitating collaboration between pharmaceutical clients and teams.
  • Advised healthcare providers on optimal resource utilization for improved patient outcomes.
  • Verified insurance claims coverage by coordinating with providers to ensure accuracy.
  • Conducted site visits and weekly calls with physicians’ offices and pharmaceutical clients to maintain communication.
  • Monitored region-specific issues affecting patient access, identifying relevant trends for proactive solutions.
  • Educated physicians on insurance changes to improve patient care delivery.
  • Served as Interim Quality Analyst, ensuring program adherence through detailed quality checks.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
08-2025

Skills

  • Patient assessment and healthcare communication
  • Ethical decision-making and regulatory compliance
  • Data analysis and analytical thinking
  • Project management and task prioritization
  • Team leadership and teamwork
  • Employee training and goal setting
  • Adaptability and organizational skills

Timeline

Field Reimbursement Manager

Xcenda, an Amerisource Bergen Company
10.2017 - Current

Program Manager

Lash Group, an Amerisource Bergen Company
10.2016 - 11.2017

Team Coordinator

Lash Group, an Amerisource Bergen Company
09.2012 - 10.2016

Reimbursement Consultant

Lash Group, an Amerisource Bergen Company
11.2007 - 09.2012

Bachelor of Arts - Psychology

Southern New Hampshire University

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Genevieve Camelo