Summary
Overview
Work History
Education
Skills
Timeline
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GENEVIEVE CAVAZOS

SAN ANTONIO

Summary

Experienced with managing complex authorization workflows and ensuring regulatory compliance. Utilizes effective communication and problem-solving skills to streamline processes. Track record of enhancing team collaboration and operational efficiency.

Overview

16
16
years of professional experience

Work History

Medicaid Authorization Coordinator

Care Options For Kids
10.2023 - 01.2025
  • worked closely with staff for incoming authorization requests
  • complete and submit insurance forms in a timely manner
  • review forms and check that all supporting form are needed
  • regularly followed up on authorization requests
  • tracked all authorizations and monitored timelines and escalated cases if needed
  • enter approved authorizations into system
  • set plans for clinical staff for upcoming due dates
  • answered emails that clinical staff had questions on
  • coordinated with MD offices and insurances with forms that were needed
  • checked on incoming faxes and distributed accordingly
  • placed calls to MD offices and insurances

Orders Coordinator

Care Option for Kids
08.2023 - 11.2023
  • Manages incoming and outgoing Physician Orders
  • Generates reports for assigned locations
  • Handles medical requests
  • Makes outbound calls to follow up on MD orders
  • Uses effective interpersonal relations and communication skills
  • Monitors orders and identifies problem areas to department managers
  • Provides customer service support via phone calls or emails when needed
  • Handles administrative tasks for team members, helping projects run smoothly
  • Maintains accurate records of projects, tasks, and deadlines using database software

Customer Service Representative

AppleOne
11.2019 - 02.2023
  • Maintained a general understanding of policies and procedures
  • Strong interpersonal skills using tact, patience and courtesy
  • Maintained the ability to collect, research, organize and analyze data
  • Possessed the ability to work as a team member, but also independently at times with limited direction
  • Successful at working in a fast-paced environment
  • Maintained flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines
  • Collected and organized information for entry, prioritizing entries to increase efficiency
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines
  • Identified and corrected data entry errors to prevent duplication across systems
  • Remained focused for lengthy periods to accurately perform work with adequate speed
  • Followed data program techniques and procedures to maintain data entry requirements
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Set up and activated customer accounts

Data Entry Analyst

ChaseSource
10.2014 - 02.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Set up and activated customer accounts
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered inbound calls, chats and emails to facilitate customer service

Data Entry Processor

DATAMARK
05.2009 - 03.2013
  • Identified, corrected and reported data entry errors
  • Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies
  • Completed accurate and efficient data entry and database updates to support business operations
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits
  • Scanned and stored files and records electronically to reduce paper files and secure data
  • Reviewed and updated account information in company computer system

Education

High School Diploma -

Christian Cornerstone Correspondence Academy
01.2009

Skills

  • Sorting and Labeling
  • Certified in 10-Key
  • Error Identification
  • Data Entry
  • Proofreading
  • Claims Appeal Procedures
  • Mail Handling
  • Performance Improvement
  • Data Integrity
  • Office Administration
  • Quality Assurance
  • Customer Service-Oriented
  • Excellent Computer Skills
  • Organizational Skills
  • Coordinator
  • Time Management

Timeline

Medicaid Authorization Coordinator

Care Options For Kids
10.2023 - 01.2025

Orders Coordinator

Care Option for Kids
08.2023 - 11.2023

Customer Service Representative

AppleOne
11.2019 - 02.2023

Data Entry Analyst

ChaseSource
10.2014 - 02.2017

Data Entry Processor

DATAMARK
05.2009 - 03.2013

High School Diploma -

Christian Cornerstone Correspondence Academy

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GENEVIEVE CAVAZOS