Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Genevieve Cellucci

Auburndale,USA

Summary

Highly skilled customer service team leader enthusiastic about ensuring optimal customer service in the retail industry. Energetic team player with top-notch organizational skills. Patient and empathetic customer service staff with extensive background in conflict resolution and customer care. Desires a customer service staff role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Friendly Sales Associate adept at working in diverse retail and customer service environments. Attentive Customer Service Representative with ten years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Customer service team leader driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Accountable Customer service staff demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Supervisor RX

CVS
Lakeland, FL
12.2020 - Current
  • Supervised and managed team of employees to ensure efficient operations.
  • Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures.
  • Monitored employee performance and productivity to ensure quality standards were met.
  • Maintained accurate records of daily sales transactions.
  • Performed opening and closing duties including cash reconciliation.
  • Conducted regular inventory checks to identify discrepancies between actual stock levels and system records.
  • Prepared weekly schedules for staff members based on store requirements.
  • Trained new personnel on store policies, procedures, and processes.
  • Ordered merchandise as needed to replenish stock levels.
  • Participated in monthly meetings with other shift supervisors to discuss progress towards goals set by management.
  • Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
  • Assisted customers with prescription orders by verifying information related to insurance coverage, dosage amounts.;.
  • Administered payroll functions such as calculating hours worked, assigning shifts, approving time-off requests.;.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Prepared medications based on physician orders.
  • Stocked, labeled and delivered medications to patients and caregivers.
  • Maintained compliance with state and federal drug laws.

Customer Service Team Leader

Publix Super Market
Davenport, US
02.2008 - 12.2020
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Identified potential shoplifters and alerted management
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Placed special merchandise orders for customers
  • Responded to all customer inquiries thoroughly and professionally
  • Stocked and replenished merchandise according to store merchandising layouts
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Answered customer questions about product availability and shipment times
  • Asked open-ended questions to assess customer needs
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment
  • Dedicated to continuously improving sales abilities and product knowledge
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Processed cash and credit payments rapidly and accurately
  • Served as the main liaison between customers, management and sales team
  • Mentored new sales associates to contribute to the store's positive culture
  • Actively pursued personal learning and development opportunities
  • Politely assisted customers in person and via telephone
  • Welcomed customers into the store and helped them locate items
  • Directed calls to appropriate individuals and departments
  • Scheduled interviews and conducted post and pre-orientations for new hires
  • Performed western union and money order transactions complying with rules and regulations

Education

High School Diploma -

San Fernando Government High School
San Fernando, Trinidad And Tobago
01.1986

Skills

  • CASH
  • POINT OF SALE
  • SALES
  • CASH HANDLING
  • CASH MANAGEMENT
  • Time Management
  • Interviewing
  • Conflict Management
  • Computer Literacy
  • Merchandising
  • Employee Orientation
  • Communication Skills
  • Mentoring
  • Store Management Experience
  • Administrative Experience
  • Leadership
  • Team Management
  • Payroll
  • Retail Management
  • Excel
  • Strong conflict resolution skills
  • Stocking
  • Excellent work ethic
  • Active listening skills
  • People-oriented
  • Detail-oriented
  • Exceptional communication skills
  • Exceptional time management skills
  • Proficient in cash management
  • POS systems expert
  • Computer literate
  • Goal-oriented
  • Creative problem solver
  • Strategic sales knowledge
  • Quick learner
  • Customer-oriented
  • Cash handling and management
  • Employee relations
  • Cash flow management
  • Motivated team player
  • Natural leader
  • Positive and friendly
  • Medication Dispensing
  • Pharmaceutical Supply Ordering
  • Dispensing Medications
  • Drug Ordering & Storage
  • FDA Drug Safety Guidelines

Personal Information

Authorized To Work: US for any employer

Certification

  • Registered Pharmacy Technician

Timeline

Shift Supervisor RX

CVS
12.2020 - Current

Customer Service Team Leader

Publix Super Market
02.2008 - 12.2020

High School Diploma -

San Fernando Government High School

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Genevieve Cellucci