Genevieve Cisneros

• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to family and/or health professional managing clients care.
• Provided transportation and appointments management.
• Provided mobility assistance such as walking and regular exercising.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
• Administered medication as directed by physician.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Developed individual care plans for clients based on specific needs.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Supported families through difficult times by offering emotional support and education on important care tasks.
• Constructed cognitively stimulating activities.
• Followed nutritional plans to prepare optimal meals.
• Assisted with end-of-life care.
• Trained new staff members on best practices for home health care.
• Improved patients' comfort with massage and application of topical treatments.
• Researched and recommended community resources to meet clients' needs.
• Managed several clients weekly

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• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Managed a staff of 20

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Elevated customer satisfaction through follow-up and enthusiastic customer service.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Documented orders accurately to track sales and properly bill guests.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Managed upwards of 100 customers per shift
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
• Increased sales significantly by upselling higher-end products to customers.

• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained sufficient number of units market-ready for lease.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Coordinated with legal counsel to resolve tenant disputes.
• Administered operations to handle needs of more than 85 tenants across 63 property units.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Coordinated appointments to show marketed properties.
• Kept properties in compliance with local, state, and federal regulations.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
• Introduced prospective tenants to types of units available and performed tours of premises
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services

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• Scheduled shoots and set up filming by communicating with talent and crew.
• Oversaw and managed video production needs for diverse audiences on behalf of direct advertisers and programmatic buyers.
• Provided quality control and eliminated downtime to maximize revenue.
• Liaised between departments to create and execute elements for programming.
• Automated office operations, managed client correspondence and recorded tracking and data communications.
• Oversaw logistical aspects from pre-production to post-production.
• Collaborated with leadership staff to determine appropriate budgets.
• Managed and maintained all client relationships

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed over 200 employees.
• Staffing for three full time shifts daily.