GENEVIEVE COMPELUBE
Management
Hanford,CA
Summary
Dynamic professional seeking to transition into a new industry that offers daily challenges and opportunities for growth. Extensive experience in the retail sector has cultivated strong skills in customer service, problem-solving, and effective communication. Proven ability to adapt and thrive in fast-paced environments positions this candidate as a valuable asset to any organization. Eager to leverage insights gained from previous roles to contribute positively to team success and enhance customer satisfaction.
Overview
33
33
years of professional experience
Work History
Support Lead
Orchard Supply Hardware
12.2003 - 01.2007
- Identify errors in receiving of merchandise and shipment of merchandise
- Conduct daily meetings with my staff to establish open communication of store needs and staff needs
- Identify errors in balancing of cash receipts
- Keep inventory optimized to ensure low cost while maintaining product availability
- Supervise and lead associates to maintain balance of paperwork
Office Manager/Security Cashier
Orchard Supply Hardware
03.2007 - 04.2012
- Maintain records to ensure proper ordering and delivery of merchandise
- Maintain records of all associate employment records including attendance
- Supervise and orchestrate cashier development in proper cash handling procedures
- Worked closely with management to maintain proper procedure enforcement
- Implemented innovative ideas to motivate associates to promote current programs
- Balanced cash deposits and ensured honesty of cashiers while cash handling
- Research and located any issues within the cash handling process
Department Supervisor
Lowe’s Home Improvement
11.2018 - Current
- Supervise and train associates to grow and reach their full potential
- Maintain level of stock and presentation to yield profitability for the department as well as Lowe's
- Trained new staff on operational procedures and best practices for efficiency.
- Resolved customer issues promptly, maintaining high satisfaction rates within the department.
- Trained new employees on overall company and department-specific policies and procedures.
Assistant Manager
Orchard Supply Hardware
12.1992 - 11.2018
- Lead and motivate store team to increase store sales and ensure efficiency
- Ensure team development and maintain service culture is consistent
- Communicate to team new training and materials available for their benefit
- Recruitment, training, and empowerment of associates to be placed for success
- Drive productivity to insure success of the team and the store
- Assisted in managing daily store operations and team schedules.
- Coordinated inventory management and product replenishment efforts.
- Trained and mentored new staff on customer service protocols.
Education
Associate of Science - English Literature 4.0 GPA
West Hills College
Lemoore, CA05-2016
Skills
- Escalation handling
- Service level agreement management
- Customer engagement
- Customer relationship management
Timeline
Department Supervisor
Lowe’s Home Improvement
11.2018 - Current
Office Manager/Security Cashier
Orchard Supply Hardware
03.2007 - 04.2012
Support Lead
Orchard Supply Hardware
12.2003 - 01.2007
Assistant Manager
Orchard Supply Hardware
12.1992 - 11.2018
Associate of Science - English Literature 4.0 GPA
West Hills College