Genevieve Cotton
Mobile
Summary
Solution-oriented Technical Customer Service Representative known for high productivity and efficient task completion. Specialize in technical support, customer relationship management, and problem-solving strategies. Excel in communication, empathy, and adaptability, ensuring exceptional service delivery to customers with diverse needs. Utilize active listening and critical thinking skills to understand and resolve complex issues promptly.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor (Remote)
Concentrix
03.2024 - 03.2025
- Delivered technical support and customer service across various platforms.
- Resolved escalated issues efficiently using remote tools and CRM systems.
Pharmacy Support Representative
IQVIA / Cynet Systems
Mobile
04.2023 - 02.2024
- Supported insurance processing systems and addressed high-volume tech inquiries efficiently.
- Entered, updated, and verified patient data while ensuring confidentiality.
Apple Technical Advisor – iOS Support
KELLY Services / Apple Inc.
Mobile
07.2022 - 03.2023
- Resolved iOS issues remotely, including connectivity, device functionality, and app support.
- Documented solutions and authored user-friendly knowledge base articles for future reference.
Pharmacy Technician
Walgreens
Mobile
05.2021 - 06.2022
- Processed prescriptions and insurance claims through pharmacy management systems.
- Supported inventory management and maintained devices such as pill counters.
- Collaborated with pharmacists on compounding, documentation, and medication therapy management services.
Customer Sales Representative
Grooglobal
Daphne
06.2020 - 02.2021
- - Supported customers with mobile device setup, troubleshooting, and service options.
- - Explained technical product features and maintained sales data.
Customer Service Representative
Ross Dress For Less
Mobile
01.2020 - 03.2020
- - Delivered consistent service and assisted with online order troubleshooting.
- - Handled returns, billing inquiries, and promoted in-store technology tools.
Call Center Agent
Alorica
Mobile
10.2018 - 01.2020
- - Managed inbound and outbound tech-related customer calls.
- - Exceeded performance goals in call resolution and quality.
- - Helped customers with software account access, technical problems, and escalations.
Education
A.A.S. - Pharmacy Technician
Penn Foster College
Scranton, PA01.2022
Bachelor of Science - Psychology – Addiction Counseling
Southern New Hampshire University
Skills
- IT support expertise
- Call center operations
- CRM proficiency
- Conflict resolution
- Data entry precision
- Technical troubleshooting
Timeline
Customer Service Advisor (Remote)
Concentrix
03.2024 - 03.2025
Pharmacy Support Representative
IQVIA / Cynet Systems
04.2023 - 02.2024
Apple Technical Advisor – iOS Support
KELLY Services / Apple Inc.
07.2022 - 03.2023
Pharmacy Technician
Walgreens
05.2021 - 06.2022
Customer Sales Representative
Grooglobal
06.2020 - 02.2021
Customer Service Representative
Ross Dress For Less
01.2020 - 03.2020
Call Center Agent
Alorica
10.2018 - 01.2020
A.A.S. - Pharmacy Technician
Penn Foster College
Bachelor of Science - Psychology – Addiction Counseling
Southern New Hampshire University
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