Mary (MJ) Hermida
Summary
I am very passionate and enthusiastic server. My main goal is to provide guests with a joyful and memorable dining experience. It is very important to me that my coworkers can always expect me to be positive, enthusiastic and hard working. I take great pride in my work and will prove myself to be extremely dependable and trustworthy.
Overview
12
12
years of professional experience
Work History
Server
Chili's Bar And Grill
08.2020 - Current
- Greet guests in welcoming manner, provide menus and offer food and beverage suggestions.
- Actively listen to guests so that I may understand and anticipate their wants and needs which will increase sales with upselling techniques.
- Accurately input orders on handheld device or POS system.
- Assisted with running food and beverages to guests to assure prompt service.
- Regular check to assure guest satisfaction.
- Assisted customers with payment process on table top device and/or completed cash payments.
- Consistently met or exceeded performance goals.
Server
Bakers Square Restaurant & Bakery
06.2016 - 08.2020
- Opened restaurant preparing for day.
- Took orders, ran food, ensured guest satisfaction.
- Ran register handling all payment types cash and credit using discounts and coupons that applied.
- Closed restaurant ensuring all equipment etc had been shut down properly and store was ready for opening crew.
- Overnight assisting with large pie orders.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Night Supervisor
IHOP
09.2012 - 05.2016
- General serving duties including regular large groups over 20.
- Responsible for all employees including safety on overnight shifts.
- Handled all customer issues and complaints.
- Checked in food and supply order weekly.
- Counted and deposited nightly drop.
Skills
- Guest Engagement
- Exceptional customer service
- Strong Work Ethic
- Reliability
- Self Motivation
Professional References
- Kat Mitchell Manager Chili's , Grand Junction, CO. 970-589-6661
- Isaac Kuykendall Assistant manager Chili's 970-589-6661
- Phil Aslagson Manger IHOP. 651-278-6187
Timeline
Server
Chili's Bar And Grill
08.2020 - Current
Server
Bakers Square Restaurant & Bakery
06.2016 - 08.2020
Server, Night Supervisor
IHOP
09.2012 - 05.2016