Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Genevieve Duval

Tampa,Florida

Summary

Detail-oriented professional specializing in administrative support and data analysis. Demonstrated success in streamlining workflows and enhancing team performance. Expertise in customer relationship management and team building, aimed at improving service delivery and guest experiences. Recognized for problem-solving skills and fostering teamwork to boost customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Entertainment Attendant Team Leader

Max Action Arena
Orlando, FL
04.2024 - 12.2024
  • Provided excellent customer service to guests during events and activities.
  • Assisted in setting up and breaking down event spaces efficiently.
  • Maintained cleanliness and organization of entertainment areas throughout shifts.
  • Supported team members in daily tasks and operational needs.
  • Monitored equipment and supplies for readiness before events began.
  • Participated in team meetings to enhance service delivery strategies.
  • Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
  • Providing an exciting, safe, and fun experience for guests and their families, engaging in free-roaming virtual reality, axe throwing, escape rooms, and more.
  • Answered incoming phone calls from customers inquiring about services offered by the entertainment facility.

Customer Engagement Administrator

Too Many Birds
Remote, FL
05.2017 - 11.2024
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Writing and testing chat scripts that align with the company’s upbeat tone, increasing customer satisfaction scores.
  • Tracking daily metrics, like response time and conversion rates, using data to coach team members, and improve outcomes.
  • Led training sessions to ensure brand consistency, and motivated the team through performance-based rewards, reducing turnover.
  • Responded promptly to customer complaints in a professional manner.
  • Designing events that held prizes, driving an increase in repeat customer interactions.
  • Oversaw a team of chat and email support staff, and daily performance metrics.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Prepared reports on various projects for management review.
  • Designed forms and templates to streamline workflow processes within organization.
  • Created presentations with Microsoft PowerPoint for management team members.
  • Implemented new software and technology solutions to enhance server productivity.

Ride Operator

Sea World
Orlando, FL
05.2022 - 02.2023
  • Ensures the safe operation of the Kraken roller coaster, managing guest loading and unloading.
  • Conducting safety inspections, maintaining cleanliness, and executing emergency procedures when necessary.
  • Operating the control room and facilitating clear communication with team members and guests.
  • Conducted pre-ride inspections to ensure proper functioning of equipment.
  • Operated amusement rides following safety protocols and guidelines.
  • Provided excellent customer service by addressing guest inquiries and concerns.
  • Communicated safety instructions clearly to guests before ride commencement.
  • Collaborated with team members to maintain efficient ride operations.
  • Provided customer service to guests in a friendly manner.
  • Verified rider height requirements for each attraction prior to boarding.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Education

GED -

Florida Virtual School
Orlando
06-2022

Skills

  • Customer relationship management
  • Data analysis
  • Problem solving
  • Training and development
  • Administrative support
  • Sales and marketing
  • Team building
  • Inventory tracking
  • Interpersonal skills
  • Loading and unloading
  • Social media
  • Attention to detail
  • Upselling expertise
  • Performance metrics
  • Strong leadership
  • Fan engagement strategies
  • Organization
  • Call center

Affiliations

  • Graphic & Motion Designer
  • Steam Profile Designer
  • Dog Behaviorist
  • Video Editing
  • Photography
  • Content Creation

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Entertainment Attendant Team Leader

Max Action Arena
04.2024 - 12.2024

Ride Operator

Sea World
05.2022 - 02.2023

Customer Engagement Administrator

Too Many Birds
05.2017 - 11.2024

GED -

Florida Virtual School

Similar Profiles

CREATE PROFILE