- High-Intensity Interval Training
- Yoga and meditation
Genevieve Falco
Philadelphia,PA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Hair Salon Assistant
Mirror and Mantel
11.2023 - Current
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Participated in team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assisted hairdressers with blow drying, and applying color to maintain salon workflow efficiency.
Call Center Representative
Police and Fire Federal Credit Union
02.2023 - 12.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Human Resources Coordinator
Cardinal Point Security Group
04.2022 - 02.2023
- Organizing benefits such as health, dental, and 401k retirement plans and distributing/collecting information from/to employees
- Assist with payroll functions such as answering em ployee questions, fixing processing errors, and disturbing checks
- Answering frequently asked questions from applicants and employees relative to policies and hiring process and referring to appropriate departments if needed
- Maintaining and filing confidential employee/company files, records and documents accordingly
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
BACK OFFICE, Multi-Chanel Sales, CSR, MSCA
Best Buy
02.2015 - 04.2022
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Assisted in training of new hires, sharing best practices and company policies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Secondary Education
12.2019
- Preparation to teach a comprehensive curriculum of specific subject matter.
- Applied theories of development and cognitive processes to enhance student learning.
- Demonstrated effective teaching practices for diverse learners.
- Demonstrated effective oral and written communication skills..
Skills
- Maintains confidentiality
- Calm and professional under pressure
- Training development aptitude
- Teamwork and collaboration
Interests
Timeline
Hair Salon Assistant - Mirror and Mantel
11.2023 - Current
Call Center Representative - Police and Fire Federal Credit Union
02.2023 - 12.2023
Human Resources Coordinator - Cardinal Point Security Group
04.2022 - 02.2023
BACK OFFICE, Multi-Chanel Sales, CSR, MSCA - Best Buy
02.2015 - 04.2022
Community College of Philadelphia - Associate of Science, Secondary Education
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