Genevieve Ferrer
Orlando
Summary
Adaptable team player with extensive experience in managing billing inquiries and streamlining processes. Demonstrated success in supporting colleagues to achieve operational goals in fast-paced environments. Proven ability to thrive under pressure while maintaining high standards of work quality and speed.
Overview
13
13
years of professional experience
Work History
CSR/Production Worker
Xerographic Digital Printing
Orlando
10.2017 - Current
- Informed customers on billing procedures and processed payments efficiently.
- Adjusted bills and issued refunds to resolve service or billing complaints.
- Collaborated with team members to enhance workflow efficiency.
- Palletized, packaged, and assembled finished items to ensure product quality.
Reception Assistant
Orlando Pain and Rehabilitation Center
ORLANDO
06.2013 - 10.2017
- Maintained cleanliness and organization of reception area to improve patient experience.
- Directed incoming calls to appropriate departments promptly.
- Greeted visitors and clients with professionalism and warmth.
- Supported administrative functions by filing documents and updating patient records.
- Managed company database, ensuring accuracy of contact information.
- Developed efficient filing system for essential documents, enhancing office organization.
- Updated visitor logbook daily to track building access.
- Provided administrative support across departments, including photocopying and scanning.
Education
Bachelor of Science - Physical Therapy
PRI College of Sciences
Philippines03-2011
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
PhilippinesSkills
- Billing and payment processing
- Adaptability and flexibility
- Team collaboration
- Attention to detail
- Time management
Timeline
CSR/Production Worker
Xerographic Digital Printing
10.2017 - Current
Reception Assistant
Orlando Pain and Rehabilitation Center
06.2013 - 10.2017
Bachelor of Science - Physical Therapy
PRI College of Sciences
Bachelor of Science - Physical Therapy
Our Lady of Fatima University