Genevieve Foster
San Diego,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Lease Administrator
Apex Systems
02.2019 - 07.2023
- Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
- Conducted rigorous data quality assessments and abstractions completed by contracted personnel, ensuring accuracy within the real estate financial information system (TRIRIGA). Proficient with Tririga for over 4.5 years.
- Delivered intensive training to interns and contracted personnel on abstractions and the utilization of Tririga software.
Home Health Aide / Executive Personal Assistant
Theron Wells (private Employer)
02.2015 - 01.2019
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Maintained appropriate filing of personal and professional documentation.
- Used discretion when handling confidential information.
Residential Facilitator Counselor
Lincoln Military Housing
02.2010 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Office And Business Administration Proceedures
San Diego College of Continuing Education
San Diego, CANo Degree - Nursing Assistance
San Diego of Continuing Education
San Diego, CA07.2014
Associate of Arts - Liberal Arts And General Studies
San Diego City College
San Diego, CA07.2004
Skills
- Effective communication skills written / oral
- Administrative knowledge in office environment
- Outstanding MS Office, Word, Excel, PowerPoint and Outlook
- Ability to multi-task in a fast paced environment
- Organized in managing schedules and deadlines with efficiency and accuracy
- Inbound / Outbound calls
- Contract administration and project management
- Medical Terminology
Timeline
Lease Administrator
Apex Systems
02.2019 - 07.2023
Home Health Aide / Executive Personal Assistant
Theron Wells (private Employer)
02.2015 - 01.2019
Residential Facilitator Counselor
Lincoln Military Housing
02.2010 - 01.2015
No Degree - Office And Business Administration Proceedures
San Diego College of Continuing Education
No Degree - Nursing Assistance
San Diego of Continuing Education
Associate of Arts - Liberal Arts And General Studies
San Diego City College
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