Genevieve Garcia
Cashion,AZ
Summary
Highly organized and detail-oriented professional with over 5 years of experience in customer service, caregiving, and administrative support. Adept at maintaining secure, efficient, and well-structured environments through exceptional communication, strategic problem-solving, and effective multitasking. Pursuing a Security Manager role to leverage my strong leadership, operational management, and client-focused expertise.
Overview
5
5
years of professional experience
Work History
Security Professional
QXL Security
12.2023 - Current
- Progressed from a Security Officer in Oakland to a lead role as a Professional Security Officer for
- The Grove
- demonstrating rapid growth in responsibilities and expertise
- Temporarily assumed managerial duties, showcasing leadership capabilities by coordinating security teams, overseeing daily operations, and ensuring comprehensive adherence to safety protocols
- Secured a luxury business building by maintaining a professional, composed presence and delivering premium customer service to high-profile clients and visitors
- Conducted risk assessments, identified potential security vulnerabilities, and implemented strategic measures to enhance safety and minimize threats
- Streamlined communication between security teams and management, improving response times and operational efficiency
- Trained and mentored new security personnel and Security managers, fostering a team-oriented environment and promoting best practices in security measures
- Recognized for strong observational skills, quick decision-making, and effective incident resolution in a high-standard, luxury environment
Personal Caregiver
Self-employed
06.2023 - 12.2023
- Provided comprehensive personal care and support, ensuring a safe and supportive environment for clients
- Developed tailored care plans, assisted with daily living activities, and maintained client confidentiality and dignity
Sales Agent
Teletech
Phoenix, USA
09.2021 - 05.2023
- Delivered high-quality customer service by managing client interactions, handling a multi-line phone system, and performing account management tasks
- Ensured accurate client records and proactively resolved issues to enhance customer satisfaction
Caregiver
Home Assist Health
Phoenix, USA
07.2019 - 07.2021
- Coordinated and scheduled in-home care appointments, supported clients with daily activities, and executed administrative duties including data entry and record management
- Fostered trust and reliability through compassionate care and attentive service
Education
Certified Nursing Assistant (CNA) -
Accent
Phoenix, AZ01.2012
Patient Care Technician (PCT) -
Brookline College
Phoenix, AZ01.2010
Skills
- Security and Safety Protocols
- Operational Efficiency
- Attention to Detail
- Proactive Problem-Solving
- Flexibility and Adaptability
- Strong Team Leadership
Timeline
Security Professional
QXL Security
12.2023 - Current
Personal Caregiver
Self-employed
06.2023 - 12.2023
Sales Agent
Teletech
09.2021 - 05.2023
Caregiver
Home Assist Health
07.2019 - 07.2021
Certified Nursing Assistant (CNA) -
Accent
Patient Care Technician (PCT) -
Brookline College
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