Genevieve Idar
San Antonio,TX
Summary
Proven Med Tech with a track record of enhancing patient care at Landon Ridge at Alamo Ranch, adept in HIPAA regulations and patient interaction. Leveraged direct patient care skills to improve service delivery, achieving a significant increase in patient satisfaction. Demonstrates exceptional teamwork and compassion, excelling in fast-paced environments. Medical professional equipped to deliver top-tier patient care and diagnostic services. Proven track record in laboratory procedures, patient interaction, and medical technology operation. Strong focus on teamwork, adaptability, and achieving optimal outcomes. Known for reliability, critical thinking, and precise execution in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Med Tech/Front Desk Concierge
Landon Ridge at Alamo Ranch
05.2024 - Current
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
Resident Assistant/ Med Tech
Heritage Creek Assisted Living
06.2023 - 02.2024
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Responded to room transfers, incident reports, and maintenance requests.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents in preparing for activity and social programs.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Maintained clean, safe, and well-organized patient environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Home Health Aide
Alegre Home Care
08.2020 - 02.2021
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Shift Lead
Dunkin’ Donuts/ Baskin Robins
11.2017 - 10.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained and mentored new employees to maximize team performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Collection Customer Service Representative
JP Morgan Chase
09.2014 - 07.2016
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Established rapport with customers through active listening and empathetic communication techniques.
- Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
Inventory Specialist/Office Data Entry Clerk
Ft. Sam Houston Army Division
10.2008 - 09.2009
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager
Storage Depot
06.2006 - 10.2008
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.'
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Providence High School
San Antonio, TX05-1996
Skills
- HIPAA Regulations
- Direct Patient Care
- Patient interaction
- Maintaining equipment
- Patient vital taking
- Medical record documentation
- Patient Monitoring
- Sterilization techniques
- Specimen handling
- Patient Assessments
- Patient Care Coordination
- Patient care documentation
Timeline
Med Tech/Front Desk Concierge
Landon Ridge at Alamo Ranch
05.2024 - Current
Resident Assistant/ Med Tech
Heritage Creek Assisted Living
06.2023 - 02.2024
Home Health Aide
Alegre Home Care
08.2020 - 02.2021
Shift Lead
Dunkin’ Donuts/ Baskin Robins
11.2017 - 10.2019
Collection Customer Service Representative
JP Morgan Chase
09.2014 - 07.2016
Inventory Specialist/Office Data Entry Clerk
Ft. Sam Houston Army Division
10.2008 - 09.2009
Manager
Storage Depot
06.2006 - 10.2008
High School Diploma -
Providence High School
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