Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Genevieve Jago

Santa Rosa ,CA

Summary

Hardworking and passionate job seeker with strong organizational and customer service skills eager to secure a fashion buying position. Has a proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Eager to contribute to team success in making a difference. .

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Overview

10
10
years of professional experience
1
1
Certification

Work History

Part Owner

MaryXJean Inc.
06.2019 - Current
  • Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
  • Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
  • Coordinated daily operations effectively, ensuring timely completion of projects while maintaining high-quality standards throughout each stage of production or service delivery.
  • Led successful marketing campaigns that increased brand awareness and boosted sales significantly.
  • Organized and attended market shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored market conditions to set accurate product pricing.
  • Scheduled employees for shifts.
  • Helped research Brands and Trends.
  • Created graphics for sale events, pop-ups and trunk shows.
  • One of the buyers for bringing in all the product for the business.
  • Organized all social media platforms for the business.
  • Being a personal stylist for each and every customer.

Store Manager

Tamarind
02.2016 - 05.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Key Holder

Pandora
11.2015 - 02.2016
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Key Holder

Francesca's Boutique
04.2015 - 11.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Fashion Buying And Merchandising

Academy of Art University
San Francisco, CA
12-2019

Skills

  • Customer relations
  • Sales strategy development
  • Small business operations
  • Sales management
  • Marketing
  • Market trend awareness
  • Sales oversight
  • Social media control
  • Teamwork and collaboration
  • Customer service

Certification

Fashion Designer Certificate from Santa Rosa JC


Fashion Merchandise Certificate from Santa Rosa JC


Associates Degree in Fashion Design from Santa Rosa Jc

Interests

  • Reading
  • Volunteering at local animal shelters and rescue organizations
  • Creating Raffles that give back to the community
  • Donating to Animal Shelters
  • Fashion
  • Personal Development and Self-Improvement
  • Helping Animals

Timeline

Part Owner

MaryXJean Inc.
06.2019 - Current

Store Manager

Tamarind
02.2016 - 05.2019

Key Holder

Pandora
11.2015 - 02.2016

Key Holder

Francesca's Boutique
04.2015 - 11.2015

Bachelor of Science - Fashion Buying And Merchandising

Academy of Art University

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Genevieve Jago