Summary
Overview
Work History
Education
Skills
Timeline
Manager

Genevieve James

North Las Vegas,NV

Summary

Dynamic professional with over 14 years of experience in enhancing business operations, fostering client relations, and streamlining administrative functions. Expertise in communication, problem-solving, and workflow coordination has resulted in a successful track record of adapting to diverse roles while consistently delivering high-quality results in fast-paced environments. A proactive approach to challenges ensures effective solutions that drive efficiency and support organizational goals. Committed to leveraging a versatile skill set to contribute positively to team dynamics and overall business success.

Overview

15
15
years of professional experience

Work History

Manager

Recovery Network of Las Vegas
03.2024 - 05.2025
  • Managed inbound and outbound communication, resolving account issues, and providing explanations of repossession processes to ensure client understanding and satisfaction.
  • Maintain client portals with real-time updates on account status, documenting customer interactions, and repossession details to optimize operational efficiency.
  • Coordinate transportation logistics for repossessed vehicles, ensuring compliance with legal standards and adherence to company policies for timely service delivery.
  • Revenue cycle

Executive Administrative Assistant/GM and Operation Manager

Titan Towing
11.2018 - 02.2024
  • Oversaw bi-weekly payroll processing, onboarding of new employees, and managed financial transactions, ensuring accuracy and reducing discrepancies.
  • Facilitated interdepartmental communication and customer service through diligent record-keeping and responsive support via phone and email.
  • Developed and improved organizational systems, including the creation of efficient departmental forms and the maintenance of a current client database.
  • Coordinated the acquisition of office resources by preparing purchase requisitions and payment requests, while also managing confidential files and conducting staff training on office protocols.
  • Managed accounts receivable and payable, ensuring accurate financial reporting and record-keeping.
  • Dispatched drivers and employees to assigned calls, coordinating routing to ensure timely service delivery and compliance with operational standards.

Executive Administrator

Quality Towing
11.2010 - 11.2018
  • Coordinated personnel schedules and implemented procedural enhancements to optimize office productivity.
  • Trained staff and monitored performance, initiating targeted improvement strategies to elevate operational efficiency.
  • Managed accounts receivable and payable, ensuring accurate financial reporting and record-keeping.
  • Maintained effective customer communication, resolving inquiries and complaints with accurate information and fostering positive relationships.
  • Assisted with dispatching and coordinating driver assignments to ensure smooth operations and efficient response to service calls.

Education

Associates of Business - Business

Community College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service expertise
  • Transportation logistics management
  • Project coordination
  • Client account oversight
  • CRM and database coordination
  • Problem-solving and service enhancement
  • Effective verbal communication
  • Accounts receivable and payable management
  • Microsoft Office (Word, Excel, PowerPoint), RDN, Recovery Connect
  • Payroll management
  • Problem-solving abilities
  • Effective telephone communication
  • Presentation Skills
  • Staff management

Timeline

Manager

Recovery Network of Las Vegas
03.2024 - 05.2025

Executive Administrative Assistant/GM and Operation Manager

Titan Towing
11.2018 - 02.2024

Executive Administrator

Quality Towing
11.2010 - 11.2018

Associates of Business - Business

Community College of Southern Nevada

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Genevieve James