Summary
Overview
Work History
Education
Skills
Timeline
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Genevieve Kaiser

Genevieve Kaiser

Operations Manager
Norfolk,VA

Summary

Looking to join a company in a sales field to gain valuable experience to grow and contribute to a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

General Manager

Philly Steaks
09.2022 - 10.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisted in recruiting, hiring and training of team members.

Shift Lead Supervisor

Philly Steaks
02.2022 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Team Member/ organizational specialist

Philly Style Steaks and Subs
10.2020 - 10.2020
  • Started as a team member and grew through the ranks to become a shift lead and also managing inventory, organizing work schedules, and placing mass product orders.

Education

high school diploma -

Granby High School
Norfolk, Virginia
06.2020

Skills

  • Proficient at Microsoft Office, Word, Excel and Google products
  • Excellent communication and comprehension skills
  • Operate cash register and maintain accurate transaction records
  • Analyze situations to find the best course of action
  • Account Management
  • Schedule Management
  • Change Implementation
  • Budget Analysis
  • Performance Analysis
  • Product Analysis
  • Staff Motivation
  • Strategic Planning
  • Interpersonal Skills

Timeline

General Manager

Philly Steaks
09.2022 - 10.2023

Shift Lead Supervisor

Philly Steaks
02.2022 - 10.2023

Team Member/ organizational specialist

Philly Style Steaks and Subs
10.2020 - 10.2020

high school diploma -

Granby High School

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Genevieve KaiserOperations Manager