Genevieve Los

• Collaborated cross-functionally to resolve client issues, ensuring timely resolutions and positive outcomes.
• Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
• Assessed potential risks associated with each renewal opportunity while prioritizing high-value contracts.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Manage a multi-million dollar book of business ($14MM); ~200 customers annually
• Pursue timely interactions with existing clients to gauge satisfaction, resolve objections, realign contract levels and secure renewals
• Provide sales management with complete visibility on the status of upcoming renewals (eg. health, risk, forecast)
• Quarterback internal resources to salvage high-value accounts with complex or unusual objections
• Identify customer requirements, uncover roadblocks and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Update forecast weekly to keep executives up-to-date on shifts in potential TCV and ARR
• Partner with customers, sales, customer success, deal desk, security, legal, and product to create win-win situations for each renewal

• Manage a multi-million dollar book of business ($30MM); ~250 customers annually
• Pursue timely interactions with existing clients to gauge satisfaction, resolve objections, realign contract levels and secure renewals
• Provide sales management with complete visibility on the status of upcoming renewals (eg. health, risk, forecast)
• Quarterback internal resources to salvage high-value accounts with complex or unusual objections
• Identify customer requirements, uncover roadblocks and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Update forecast weekly to keep executives up-to-date on shifts in potential ACV and ARR
• Partner with customers, sales, customer success, deal desk, legal, and product to create win-win situations for each renewal

Key Achievements:

• Achieved 120% on FY23 quota
• Achieved 144% on FY22 quota
• Co-created processes and playbooks for Zuora's first-ever renewals team

• Manage a multi-million dollar book of business ($6MM); ~500 customers annually
• Review account history and strategize with sales on upcoming renewals
• Liaise with customers, and internal teams (sales, CS, deal desk, pricing + strategy, product) to offer appropriate guidance and solutions for customers
• Identify risk as well as upsell opportunities
• Forecast weekly

Key Achievements:

• FY20 President's Club

• Manage a multi-million dollar book of business ($2MM)
• Drive revenue with recruiting solutions (pay-per-click advertisements, targeted ads, head-hunting services)
• Consult with clients on business issues and develop personalized proposals
• Mentor new hires in the sales org
• Develop and present quarterly business plans

Key Achievements:

• Proven track record of successful quota attainment (averaging 117% to quota per quarter over 12 quarters; see LinkedIn for quarterly performance)
• Voted office Sales MVP in Q3 2016 and Q4 2016