Genevieve Krywopusk
Langhorne,PA
Summary
Hardworking, skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
14
14
years of professional experience
Work History
Service Aministrator
Team Toyota Of Langhorne
Langhorne , PA
2020.09 - Current
- Following up with customers after missed appointments.
- Delivered product and service information to customers and identified up-selling opportunities
- Posting repair orders, deposits, and journal entries.
- Writing repair orders, and purchase orders, as well as posting internal invoices.
- Paying vendors, based off of purchase orders.
- Tallying payroll.
- Running schedules and balancing accounts.
- Completed store opening and closing procedures by counting drawers and managing security.
- Inspected equipment to diagnose operational issues.
BDC Service Representative
Team Toyota Of Langhorne
Langhorne , PA
2020.02 - 2020.09
- Answering calls, and scheduling appointments for 3 dealership locations. Following up with customers after missed appointments.
- Following up with customers after missed appointments.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Achieved high level of customer service by assisting customers and assessing needs.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Provided exceptional service with knowledge of products and services.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Assistant Manager / Sales & Finance / Title Clerk
Colonial Nissan
Feasterville , PA
1996.03 - 2001.03
- Processing paperwork for lending institutions.
- Selling add-ons for vehicle purchases.
- Working with fleet companies, to get vehicles requested. Handling Dealer trades.
- Returning leased vehicles to Nissan in timely manner.
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Title Clerk
Faulkner Saturn
Trevose , PA
1994.09 - 1996.03
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Arranged payoff checks for trade-ins and new vehicles through.
- Contacted Motor Vehicle Departments to determine status of pending titles.
Office Manager
Spencer Broad, DC
Philadelphia , PA
1989.01 - 1994.09
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Medical billing.
- Negotiating with lawyers for payments.
Education
Accounting
Bucks County Community College
Newtown, PABachelor of Arts - Business
Southern Vermont College
Bennington, VT05.1987
Skills
- Verbal and Written Communication
- Customer Service
- Coordination and Scheduling
- Attention to Detail
- Analytical Thinking
- Professional and Courteous
- Adaptable and Flexible
- Documentation
- Word, Excel, Reynolds, Ignite, Dealer Daily
Volunteering
President
BWNice Bucks County
Educating others on domestic violence while incorporating connecting businesses with each other.
Ambassador
Lower Bucks Chamber of Commerce
Introducing members, and making the connections needed.
OLG
Penndel, Bucks County
Lunch mom, Classroom mom, PTA events coordinator.
Timeline
Service Aministrator
Team Toyota Of Langhorne
2020.09 - Current
BDC Service Representative
Team Toyota Of Langhorne
2020.02 - 2020.09
Assistant Manager / Sales & Finance / Title Clerk
Colonial Nissan
1996.03 - 2001.03
Title Clerk
Faulkner Saturn
1994.09 - 1996.03
Office Manager
Spencer Broad, DC
1989.01 - 1994.09
Accounting
Bucks County Community College
Bachelor of Arts - Business
Southern Vermont College
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