Genevieve LA Court
Glendale,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Offering 11 years of Property Management experience paired with team player attitude and performance-minded approach.
Overview
12
12
years of professional experience
Work History
On Site Property Manager
Oaks Property Management
08.2019 - Current
- Accountable to protect, maintain, and enhance value of 100+ unit property in Glendale, for benefit of owner, residents, and community
- Provide leadership and coordination of day-to-day operational activities, maintenance, resident relations, leasing, and marketing
- Demonstrate positive, professional, and client-oriented attitude regarding coworkers, current and prospective residents, and vendors whether contact is by email, telephone, or in person
- Bid work for property improvement and communicate information to company management for decision
- Ensure physical well-being and curb appeal of apartment community are in excellent condition
- Inspect all apartments for market ready condition and supervise maintenance, preventative maintenance, and apartment turnover for timely and effective results
- Maintain complete and accurate property files and records in accordance with company systems, with emphasis on documentation for further reference
- Coordinate collection and documentation of all rents, making certain to follow residents’ lease obligations and owners’ policy on accounts receivable
- Receive and record service requests for residents and maintain orders in Yardi system while delegating requests to maintenance ensuring work is completed in timely manner
- Taught, promoted, and enforced safe work practices among on-site staff
- Collect delinquent accounts promptly.
On Site Property Manager
Anchor Pacifica Management, Inc.
12.2014 - 05.2018
- Managed day-to-day operations of 2 buildings in Los Feliz & Glendale which equaled 114-units: 1- and 2-bedroom properties in prime LA areas
- Worked with owners to identify, develop, and achieve community goals and objectives
- Inspected properties regularly to identify deficiencies and schedule repairs
- Implemented processes which ensured residents provision of clean, safe, and well-maintained community
- Conducted leasing for both properties as well as all move-in and move-out processes
- Acted as liaison between management company and construction company during renovation and upgrades
- Monitored building expenses, reviewed, and coded invoices for accounts payable
- Kept files of tenant communications and unit information to ensure accuracy in Yardi database
- Reviewed and interpreted vendor contracts to effectively enforce all requirements
- Handled resident complaints and ensured all maintenance requests were expedited
- Managed routine maintenance and after-hours emergency responses
- Solicited and analyzed bids for repairs and renovation
- Maintained resident relations with top notch customer service while handling resident complaints swiftly.
Resident Property Management Assistant
Francis Property Management
08.2011 - 12.2014
- Developed and implemented efficient filing systems and customer database protocols
- Successfully planned and executed corporate meetings, lunches, and special events for residents
- Maintained lobby area in orderly manner to provide visitors with a positive first impression of property
- Received incoming packages and mail, dispersed parcels and shipped outgoing items
- Maintained personnel records, including applications, bank statements, and resident issues
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of management
- Scheduled and coordinated vendors and maintenance staff for unit turnovers
- Processed and tracked employee time sheets and submitted them to upper management for approval
- Executed new leases and renewal leases
- Scheduled maintenance calls and follow through on work orders
- Contacted residents to ensure collection of overdue rent/ fees.
Skills
- Fair housing laws
- Multi-family property management
- Time management
- Renovations/ construction
- Microsoft Office, Excel, Power Point, Outlook
- Skilled multi-tasker
- Team player
- Decisive
- Database Management
- Client Relations
- Dispute Handling
- Payment Collection
- Office Staffing
- Vacancy Marketing
- Maintenance Oversight
- Tenant Relations
- Violation Resolution
- Complaints Investigation
- Repair Planning
- Grounds and Facility Inspection
- Leasing and Sales
- Budget Preparation
- Decision-Making
- Maintenance Management
- Property Tours and Inspections
- Tenant and Owner Liaising
- Financial Budgeting and Reporting
- Clear Communication
- Customer Relations
- Rental Listings Research
- Microsoft Office
- Construction Project Oversight
- Multi-Family Property Management
- Basic Mathematics
- Mobile Device Operation
- Capital Projects Management
- Critical Thinking
- Relationship Building
- Social Perception
- Personnel Management
- Customer Service-Focused
- Disturbance Handling
- Property Showing
- Staff Management
- Creative and Adaptable
- Social Media Engagement
Languages
Fluent in Spanish
References
Josh Kubera, Property Manager at Francis Property Management, 323.636.3165
Marc Bessinger, Owner at YES! Marketing, 917.939.7198
Jose Duron, Lead Maintenance Technician at Oaks Property Management 323.243.8572
Michael Vitanza, Foreman at Superior Inc., 818.489.5085
Timeline
On Site Property Manager
Oaks Property Management
08.2019 - Current
On Site Property Manager
Anchor Pacifica Management, Inc.
12.2014 - 05.2018
Resident Property Management Assistant
Francis Property Management
08.2011 - 12.2014