Genevieve Latham
Homestead ,Fl
Summary
Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Gilley Animal Clinic
Naranja, FL
01.2023 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phone and emails to make reservations and take guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed accounts to assess open charges and answer customer questions.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Animal Keeper
Monkey Jungle
Miami, FL
06.2022 - Current
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Administered medications to animals.
- Followed precise feeding instructions and schedules for animals under care.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Prepared food to meet needs of animals under care with appropriate meals.
- Assessed animals for injury and illness.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Promoted optimal animal health by feeding and watering on regular schedule.
Pet Sitter
Adam Clarien
Miami, FL
01.2022 - Current
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Assessed animals for injury and illness.
- Furnished pets with food and water to foster nourishment for growth and development.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Fed animals twice daily and refilled water dish.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Delivered excellent service to pet owners to drive repeat business.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Maintained clean and orderly play yards, kennels and cages.
- Walked and exercised dogs during owner absences.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Followed precise feeding instructions and schedules for animals under care.
- Offered animals exercise opportunities through walks and play activities.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Scanner
Clarin Eye Care Center
Miami, FL
03.2019 - Current
- Met production quotas consistently and maintained accurate records of document scanning in.
- Oriented and repaired scanned files to obtain clean images useful for operations.
Education
High School Diploma -
Somerset Academy Charter High School
Princeton07.2021
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FLSkills
- Brushing and Grooming
- Exercising and Playing
- Nutritious Feeding
- Animal Observations
- Weight Charting
- Animal Examinations
- Illness and Injury Detection
- Problem-Solving
- Injury and Illness Treatment
- Physical Condition Monitoring
- Food Supplement Preparation
- Microsoft Office
- Equipment Disinfection
- Food Intake Monitoring
- Treatment Documentation
- Breeding Habits Explanation
- Appointment Scheduling
- Feeding and Watering
- Pet Owner Advisory
- Decision Making
- Critical Thinking
- Medication Documentation
- Verbal and Written Communication
- Animal Training
- Animal Care
- Meal Preparation
- Customer Service
- Facilities Maintenance
- Dependable and Responsible
- Pet Food and Supply Sales
- Customer Communication
- Treatment Planning
- Supply Unloading and Storage
- Supply Maintenance
- Human and Animal Safety
- Inventory Management
- Housekeeping Duties
- Teamwork and Collaboration
- Honest and Dependable
- Attention to Detail
- Treatment Administration
- Medication Administration
- Multi-Line Phone Systems
- Scheduling appointments
- Listening Skills
- Cash Handling
- Time Management
- Problem-solving skills
- Written Communication
- Multitasking
- Self Motivation
- Relationship Building
- Work Prioritization
- Excellent Communication
- Adaptability
Timeline
Front Desk Associate
Gilley Animal Clinic
01.2023 - Current
Animal Keeper
Monkey Jungle
06.2022 - Current
Pet Sitter
Adam Clarien
01.2022 - Current
Scanner
Clarin Eye Care Center
03.2019 - Current
High School Diploma -
Somerset Academy Charter High School
Bachelor of Science - Criminal Justice
Miami Dade College
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