Genevieve Los

• Achieved 120% quota attainment in Q4 FY25 and 110% in Q3 FY25.
• Received Loom AA of the Quarter award for exceptional performance in FY25'Q4.
• Developed comprehensive renewals handbook to enhance onboarding for new team members, facilitating growth from 3 to 7 members.
• Managed diverse portfolio of Loom customers, aligning strategic direction with collaboration goals.
• Led proactive renewal strategies to sustain high Net Retention and Gross Retention rates through effective communication.
• Served as liaison between customers and Loom's cross-functional teams to prioritize customer interests.
• Maintained accurate forecasts for renewals pipeline, driving transparency and accountability.

• Supported 11 sales teams across North America, managing approximately 200 annual renewal opportunities.
• Conducted health checks on accounts to strategize for upcoming renewals.
• Partnered with customers to ensure satisfaction and value from SaaS subscriptions.
• Collaborated with deal desk, finance, legal, sales, customer success, product, and support teams.
• Forecasted weekly to predict renewal outcomes accurately.

Achieved 120% quota attainment in FY23 and 144% in FY22.

• Co-created processes and playbooks for inaugural renewals team in FY22.
• Contributed to company’s lowest churn rate and 108% net dollar retention for FY23.
• Supported eight sales pods with approximately 250 renewal opportunities annually.
• Conducted account health checks and strategized on upcoming renewals.
• Partnered directly with customers to enhance satisfaction and subscription value.
• Collaborated with internal teams including deal desk, finance, legal, sales, product, and support.
• Forecasted weekly to align team efforts with organizational goals.

• Achieved FY20 President’s Club recognition for outstanding performance.
• Participated in four months of UAT, facilitating successful rollout of new Salesforce instance.
• Managed renewals for approximately 150 customers annually, ensuring retention and satisfaction.
• Collaborated with finance, legal, product, support, and sales teams to enhance service delivery.

• Exceeded quota attainment 12 of 14 quarters.
• Recognized with 'Sales MVP' awards for Q3 and Q4 of 2016.
• Promoted to strategic role due to exceptional performance in 2018.
• Managed recruitment campaigns for approximately 300 customers each year.
• Conducted recurring campaign review calls to evaluate ROI and improve strategies.
• Collaborated with sales, customer success, finance, and product teams to enhance operations.
• Executed cold calls, demos, onboarding, and account management tasks effectively.