Genevieve Martinez
Insurance Professional Office Manager,
San Francisco,CA
Summary
My objective is to obtain and maintain a position within a company that will allow me to utilize my managerial skills and interpersonal skills which allows for growth and continued learning within the company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
David Chacon, State Farm Agency
12.2019 - Current
- Perform client needs analysis, manage day to day operations in at fast-paced office environment, meet and exceed sales goals, handle client concerns, provided support with claims, schedule and conduct client annual reviews, provide support to team members, and train new hires.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Account Manager
Thierry Hugand, State Farm Agency
09.2013 - 12.2019
- Maintained account billing, processed payments, produced certificates of insurance, provided excellent customer service and sales, and worked as liaison between clients and underwriting.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Educated clients on new products or services to increase customer engagement with brand.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Manager
Rainbow Fashion
04.2009 - 01.2013
- Handled end of day tallies and balanced registers, prepared bank deposits, performed inventory, handled staff scheduling, interviewed and trained new employees, handled shipping and receiving, and created store displays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted in recruiting, hiring and training of team members.
- Trained and managed associates in customer service and sales techniques.
- Optimized store displays and appearance via strategic merchandising.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - General Education
Merced Community College
MercedSkills
- Relationship Building
- Business and client retention
- Customer Relationship Management
- Excellent communication skills
- Time management
- Matching client needs to products
- Excellent multi-tasking ability
- Onboarding and Orientation
- Training and Development
- Professional and Courteous
- Office Management
- Property and Casualty Insurance
- Office Supplies and Inventory
- Client Correspondence
- Email Correspondence
- Calculating Liabilities
- Handling Complaints
Licensing
- Property & Casualty Licensing
- Accident, Health & Life Licensing
- Appointed to State of Texas - Insurance
Personal Information
Title: OFFICE MANAGER
References
Available upon request
Certification
Certification - Talent Development Program TDP
Timeline
Office Manager
David Chacon, State Farm Agency
12.2019 - Current
Account Manager
Thierry Hugand, State Farm Agency
09.2013 - 12.2019
Assistant Manager
Rainbow Fashion
04.2009 - 01.2013
No Degree - General Education
Merced Community College
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