GENEVIEVE M. PHIFER
DISTRICT HEIGHTS,USA
Summary
Seeking a full-time position that offers professional challenges, utilizing interpersonal skills, case analysis/management, critical thinking, and excellent problem-solving skills. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal
Washington, DC
08.2024 - Current
- Managed 4,800 hours over 21 sites on the D.C. Government Contract.
- Meet and work closely with clients to improve deficiencies within the contract.
- Oversee assistant account managers.
- Reconcile schedules daily and weekly.
- Schedule security personnel to various government sites using WIN Team software.
- Advanced schedules.
- Check SARS and overtime reports.
- Monitor Compliance's.
- Decrease overtime by 95%.
Captain
Security Assurance Management
Washington, DC
11.2023 - 07.2024
- Worked closely with clients to improve deficiencies within the contract.
- Manage, supervise, plan, direct, and coordinate the activities of the security staff.
- Manage a 25% decrease in overtime hours, from the initial expenditure of over 450 hours to 140 hours per week.
- Manage 7,262 hours at Department of Human Services locations.
- Travel from site to site to check on security personnel.
- Managed security staff in the DC Government's Department of Public Works, Department of Youth Rehabilitation Services, Department of Tax and Revenue, and DCRA.
- Schedule security personnel to various government sites using WIN Team software
Armed Special Police Officer Sergeant
Security Assurance Management
Washington DC
04.2017 - 11.2023
- Prevent criminal activity, vandalism, and general misconduct by providing an expert and evident security presence at DC government facilities.
- Safeguard personnel and premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
- Providing a friendly and professional atmosphere while prioritizing safety, by providing excellent customer service skills.
- Enforce security policies, and remove violators and unauthorized individuals from the premises to maintain a safe environment.
- Respond quickly to emergencies and deflect issues.
- Communicate with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Respond to counter stop sales of illegal substances in the courtyard/smoke area by 90%.
- Document and log all security activity.
- Processing all visitors through security while documenting their entry.
- File and store security documents at the end of each shift.
Armed Special Police Officer
Allied Barton/ Allied Universal
Alexandria, VA
05.2009 - 04.2017
- Tracked established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored 64 CCTV cameras.
- Notified security management and the client of security issues.
- Executed customer satisfaction by finding creative solutions to problems.
- Processed visitor badges.
- Processed all visitors through security while documenting their entry.
Loan Processor
National Geographic
Washington DC
02.2001 - 05.2009
- Reviewed loan files and member accounts for completeness, identified missing certifications, produced condition lists, and checked with members via telephone to resolve any issues.
- Assisted with day-to-day operations and oversaw tellers in the absence of management.
- Administered visa debit/ATM card, file maintenance, balancing chargebacks, and processing chargebacks.
- Analyzed visa charges from ATM charges, and applied them to the appropriate member's account if rejected by the system.
- Processed accounts payable and accounts receivable.
- Reconciled bank balances and recorded general ledger entries.
- Closed out daily (EOD) transactions and daily procedures.
- Balanced vault at the end of each day after processing armor deposits and cash drops.
Education
Bachelor of Art -
Southern New Hampshire University
New Hampton, NH11.2024
Associate of Applied Science -
Prince George's Community College
Upper Marlboro, MD12.2022
Skills
- Crime Prevention
- Project management
- Client relationship management
- Security Protocols
- Emergency response
- Effective communication
- Team leadership
- Analytical skills
- Attention to detail
- Team building
- Problem-solving abilities
- Adobe Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Investigation Skills
- Analysis
- Critical Thinking
- WIN TEAM
- Safety and risk assessments
- Communication skills
- Written communication
- Problem-solving
- Teamwork and collaboration
Awards And Acknowledgements
- National Society of Leadership and Success
- National Honor Society
Certification
- OC
- Baton
- CPR/First AID
- DC Armed SPO
Timeline
Account Manager
Allied Universal
08.2024 - Current
Captain
Security Assurance Management
11.2023 - 07.2024
Armed Special Police Officer Sergeant
Security Assurance Management
04.2017 - 11.2023
Armed Special Police Officer
Allied Barton/ Allied Universal
05.2009 - 04.2017
Loan Processor
National Geographic
02.2001 - 05.2009
Bachelor of Art -
Southern New Hampshire University
Associate of Applied Science -
Prince George's Community College
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