Genevieve Padilla
Glendale,AZ
Summary
Seeking a position that will allow me to utilize my current skills and strengths to help improve team output and leadership in any work environment as well as gain experience to advance within your company. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Energetic Customer Care Representative known for high productivity and efficient task completion.Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions. Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction.
Overview
22
22
years of professional experience
Work History
Construction/ Laborer Journeyman
Fortis
08.2023 - 02.2024
- Physical labor on construction sites
- Do site cleanings
- Loading or unloading materials
- Run some types of equipment
- Put together and take apart structures
- Had major surgery could not go back to being a laborer.
Retail Merchandiser Assistant
Frito Lay
Phoenix, AZ
03.2023 - 07.2023
- Rotated products from the stockroom out to the department sales floor according to seasonal plans, promotional schedules, and style rotation plan
- Communicated and coordinated the execution of planograms with store management
- market and display products
- Designed and deployed new display ideas to improve accessibility to merchandise
- Consulted with management and advertising teams to plan optimal promotions
- Drove sales by developing engaging displays in high-traffic store areas
- Addressed slow-selling products with aggressive pricing action
- Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns
- Established and maintained proper high-traffic displays, resulting in 5% in sales.
Personal Assistant
Daniel Foster
Phoenix, AZ
06.2022 - 12.2022
- Handled incoming and outgoing mail, email, and faxes
- Ran errands to help with daily tasks, enabling the employer to focus on more pressing duties
- Maintained clerical correspondence via email and phone
- Screened telephone calls and inquiries and directed as appropriate
- Organized work projects around the client's house
- Scanned physical documents and uploaded them to encrypted databases for digital maintenance
- Made travel arrangements for employee trips and conferences
- Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents
- Prepared invoices and drafted memos for executives
- Compiled meeting agendas and supportive materials ahead of meetings
- Updated and implemented administrative and executive support policy changes and monitored effects
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- I have scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Coordinated meetings between internal departments and external partners.
- Performed calendar management and scheduling of appointments for the executive.
Laboratory Technician
GTI Laboratories
Phoenix, AZ
05.2022 - 11.2022
- Collected, labeled and stored lab samples according to laboratory specifications
- Completed lab tests and communicated results to supervising staff
- Prepared test samples and obtained and recorded test data in accordance with standards
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters
- Assisted and instructed other laboratory technicians
- Handled administrative tasks for laboratory staff and overall operations
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting
- Prepared project files for compliance with operating procedures
- Updated tracking software with processes, errors and corrective actions
- Supported cleanliness and health standards to foster safe and effective sample analysis
- Prepared specimens and forms for transport to outside laboratories
- Collected and organized data to perform data analysis and prepare technical reports
- Gathered biological samples for laboratory tests
- Prepared lab for daily operations by stocking materials and equipment.
Janitorial Cleaner
CCS Facility Services
Los Lunas, NM
01.2022 - 05.2022
- Cleanroom Services
- Data Center Cleaning
- Food Service Sanitation & Cleaning
- Hard Floor Maintenance
- Matting Programs
- Special Event Services & Cleaning
- Cleaned floors and surfaces by sweeping, mopping, dusting, and polishing
- Stocked, sanitized, cleaned, and inspected restrooms
- Read and followed company, customer, and safety rules, policies, and procedures
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Collected trash from floors within hallways, bathrooms, and work areas
- Restocked supplies, replacing toiletries, liners and soaps
Delivery Driver
SAAM Transportation
Phoenix, OR
06.2021 - 06.2021
- For Amazon
- Work 40-50 hours a week
- Customer service
- Personal Assistance, Responds to questions about documentation requirements
- Ensures proper document filing as part of quality control
- Creates and updates electronic files and documentation in appropriate files/folders
- Organizes critical documentation by scanning, filing, and archiving
- Ability to multitask in a fast-paced and deadline-driven environment
- Strong Customer service
- and trips.
Delivery Driver
FTA transportation
Phoenix, AZ
06.2020 - 03.2021
- Delivery for Amazon
- Worked 10-hour days 5 days a week
- Transported and safely delivered items to prevent damage or loss
- Navigated routes with relevant map programs and GPS systems
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Class A CDL Driver
Swift Transportation
Phoenix, AZ
02.2020 - 03.2020
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist
- Reviewed paperwork for completeness and accuracy, checked orders for the correct number of boxes, and corrected addresses and support documentation
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products
- Drove commercial vehicles over-the-road across Multiple states and mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers
- Communicated Immediately with the manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly
- Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers
- Inspected truck for defects and safe operating condition before, during and after trips
- Loaded, balanced, and secured products to safely transport goods
- Logged driving hours and fuel usage data on time to keep reports current
- Read and interpreted maps to determine vehicle routes
- Hooked and unhooked trailers from tractor and converter dollies
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials
- Retained valid proof of insurance and registration in vehicles.
Caregiver/Front Desk Receptionist
North Ridge Alzheimer's Special Care
Albuquerque, NM
08.2017 - 01.2020
- Providing bathing and dressing assistance
- Keeping proper care records and reporting changes to the nursing team
- Following a patient care plan
- Communicating with families, co-workers, and supervisors regarding care
- Assisting with transfer and mobility
- Maintaining a safe and comfortable home environment
- Supported bathing, dressing, and personal care needs
- Improved patient outlook and daily living through compassionate care
- Assisted with meal planning to meet nutritional plans
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Followed safe lifting and transferring techniques to transport residents
- Reported concerns to nurse supervisor to promote optimal care
- Assisted clients with maintaining good personal hygiene
- Helped clients get in and out of beds and wheelchairs
- Built strong and trusting rapport with clients and loved ones
Sales Consultant Remote
01.2014 - 01.2018
- Recommended process improvements that could enhance sales performance.
- Created customized presentations for potential customers based on their requirements.
- Analyzed customer needs and identified solutions to meet their requirements.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Listened to customers to understand needs and refer to optimal services.
- Priced out products for customers and drew up sales paperwork.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Prepared and delivered appropriate presentations on products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Assistant Manager
Route 66, Storage
Albuquerque, NM
07.2015 - 07.2017
- To great customers upon entry
- Take Payments, Answer Phone
- Rent Units
- Clean office, Bathroom, Units
- File Paperwork
- Completed inventory audits to identify losses and project demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Assisted with developing and implementing marketing strategies to improve sales and profitability
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Analyzed business performance data and forecasted business results for upper management.
Cashier
Circle K
Albuquerque, NM
05.2012 - 09.2015
- Greet customers upon entry to the store
- Provide correct change to the customer
- Restocking of new inventory
- Supply ordering for store
- Tidying up when needed
- Balancing cash register at the end of shifts
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Processed sales transactions to prevent long customer wait times
- Directed trash removal and sanitation procedures to keep aisles and register areas organized
- Tracked company inventories, moved excess stock, and arranged products to improve sales
- Verified customer age requirement for alcohol or tobacco purchases
Customer Service Representative
08.2009 - 10.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Cashier
Dollar Tree
Albuquerque, NM
04.2008 - 07.2009
- Greet customers upon entry to thestore
- Provide correct change to the customer
- Restocking of new inventory
- Tidying up when needed
- Balancing thecash register at the end of the shift
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Cashier
Thunderbird Gift Shop, ABQ Sunport
Albuquerque, NM
04.2005 - 02.2009
- Greet customers upon entry to the gift shop
- Provide correct change to the customer
- Restocking of new inventory
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks
Receptionist
Carstone Assisted Living
Albuquerque, NM
02.2004 - 05.2005
- Greet clients and employees
- To answer, filter, and direct inbound calls
- Filling of paperwork
- Make outbound calls to inform clients' families of changes
- File and distribute inbound mail
- Mail outbound invoices to be paid
- Interact with clients and inform them of events
- Ensure clients always remain inside the premises
- Assist co-workers in any shape or form
- Supply ordering for office
- Tidying up work area (front desk, lobby, etc.)
- Scheduled and confirmed appointments
- Answered and directed incoming calls using the multi-line telephone system
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
Cashier/Cook
Quiznos Sub's
Albuquerque, NM
07.2003 - 05.2004
- Greet customers and take their order
- Restock workstation
- Tidying up when needed
- Balancing thecash register at the end of theshift
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures, and customer services
- Worked closely with front-end staff to assist customers
Cashier/Cook
Peter Piper Pizza
Albuquerque, NM
08.2002 - 03.2003
- Greet customers and take their order
- Balancing thecash register at the end of the shift
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Processed sales transactions to prevent long customer wait times
- correct quantity and quality
- Sanitized workstation at end of shift to minimize therisk of salmonella and other food-borne illnesses
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Consultant
Pampered Chef
Albuquerque, NM
- Host parties for interested individuals
- Ordering of Pamper Chef supplies for customers
- Demonstrations using products from Pamper Chef
- Distribution of orders when received
- Sell calls or orders online
- This is an @ home job
- Worked with fellow sales team members to achieve group targets
- Greeted incoming customers and provided expert sales and service to drive revenue
- Landed new customer accounts through aconsistent combination of perseverance, dedicated cold calling, and exceptional service
- Priced out products for customers and drew up sales paperwork
- Handled credit and debit card payment processing to complete purchasing experience
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed key customer relationships to increase sales
- Fostered relationships with customers to expand customer base and retain business
- Presented products and services to prospective and existing customers to meet client needs
- Created successful strategies to develop and expand customer sales
Player, Customer Service
s Rep, Route 66 Casino
Albuquerque, NM
- Greet new customers upon entry to the casino
- Data entry
- Set up new clients in the system
- Give new client players cards upon signing up
- Assist clients with issues regarding player's account
- Regenerate new card if lost or stolen for theclient
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Set up and activated customer accounts
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
Education
High School Diploma -
Los Puentes Charter School
Albuquerque, NMAttending DeVry University
Skills
- Skills & Abilities
- Experienced in front office assistant duties
- Highly developed sense of integrity and commitment to customer service and satisfaction
- Microsoft Office experience 10 years
- Scheduling, filling, and faxing experience
- Cash handling and credit transactions experience
- Pleasant, patient, and friendly attitude
- Strong decision making and analytical abilities
- Very detail-oriented communication and listening skills
- Strong work ethic and team player mentality
- Excellent customer service and communication skills including a polished appearance
- Ability to offer support to administrative staff with ever-changing needs
- Ability to elicit information from callers and visitors in a professional and efficient manner
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
- Ability to function efficiently in a high volume, fast-paced environment
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems
- Ability to interact and work positively and effectively with staff at all levels
- Stocking and rotating shelves, building display
- Complex Problem Solving
- Attention to Detail
- Resale Merchandise Buying
- Event Promotion
- Transportation Arrangements
- Critical Thinking
- New Merchandise Presentation
- Customer Service
References
References References Sylvia Rodriguez 209-777-7054 Angie Tully 505-331-3149 (505-384-7991) Will Guerra 623-238-1458 Yesenia Gonzalez 505-331-8901 Roselee Church 505-365-9891 Page 4 . .
Timeline
Construction/ Laborer Journeyman
Fortis
08.2023 - 02.2024
Retail Merchandiser Assistant
Frito Lay
03.2023 - 07.2023
Personal Assistant
Daniel Foster
06.2022 - 12.2022
Laboratory Technician
GTI Laboratories
05.2022 - 11.2022
Janitorial Cleaner
CCS Facility Services
01.2022 - 05.2022
Delivery Driver
SAAM Transportation
06.2021 - 06.2021
Delivery Driver
FTA transportation
06.2020 - 03.2021
Class A CDL Driver
Swift Transportation
02.2020 - 03.2020
Caregiver/Front Desk Receptionist
North Ridge Alzheimer's Special Care
08.2017 - 01.2020
Assistant Manager
Route 66, Storage
07.2015 - 07.2017
Sales Consultant Remote
01.2014 - 01.2018
Cashier
Circle K
05.2012 - 09.2015
Customer Service Representative
08.2009 - 10.2012
Cashier
Dollar Tree
04.2008 - 07.2009
Cashier
Thunderbird Gift Shop, ABQ Sunport
04.2005 - 02.2009
Receptionist
Carstone Assisted Living
02.2004 - 05.2005
Cashier/Cook
Quiznos Sub's
07.2003 - 05.2004
Cashier/Cook
Peter Piper Pizza
08.2002 - 03.2003
Consultant
Pampered Chef
Player, Customer Service
s Rep, Route 66 Casino
High School Diploma -
Los Puentes Charter School
Attending DeVry University
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