Genevieve Poirier
Schenectady,NY
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong customer service, communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Hair Dresser
Supercuts
08.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Team Member
Target
09.2020 - 12.2020
- Helped customers select attractive, figure-flattering clothing items.
- Kept the department organized and clean
- Assisted order fillers find items within my department
Store Associate
Kohl's
05.2019 - 08.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Filled online orders while assisting customers with their in-store purchases
Sales Associate
Pet Supplies Plus
07.2015 - 07.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Developed, marketed and sold full range of products and support services.
Education
Cosmetology Program Completion - Cosmetology/Ultimate Makeup
Paul Mitchell The School Schenectady
08.2021
Skills
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem-solving abilities
- Computer Proficiency
- Money handling abilities
Timeline
Hair Dresser
Supercuts
08.2022 - Current
Team Member
Target
09.2020 - 12.2020
Store Associate
Kohl's
05.2019 - 08.2020
Sales Associate
Pet Supplies Plus
07.2015 - 07.2017
Cosmetology Program Completion - Cosmetology/Ultimate Makeup
Paul Mitchell The School Schenectady
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