Genevieve Porter
Pacifica,CA
Summary
Detail-oriented bookkeeper with expertise in financial recordkeeping and payroll administration. Proven ability to support audits and ensure compliance with financial policies. Dedicated professional with a strong background in customer service and team collaboration. Known for resolving customer issues effectively and enhancing overall satisfaction. Eager to leverage experience in financial management to contribute to operational success. Versatile bookkeeper skilled in financial management and compliance assurance. Recognized for exceptional problem-solving abilities and adaptability in dynamic environments. Ready to drive operational efficiency and support team success.
Overview
27
27
years of professional experience
Work History
Bookkeeper
Safeway
Pacifica, CA
10.2023 - 10.2025
- Maintained accurate financial records using accounting software.
- Assisted in preparing monthly financial reports for management.
- Handled payroll processing and employee expense reimbursements.
- Managed inventory tracking and valuation for store supplies.
- Collaborated with team members to ensure compliance with financial policies.
- Supported audits by organizing documentation and financial data requests.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained and reconciled general ledger accounts.
- Posted journal entries to the general ledger system accurately and timely.
- Supervised front end operations to ensure efficient customer service and checkout processes.
- Maintained inventory levels and organized merchandise displays for easy access.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented store policies and procedures to maintain compliance with company standards.
- Monitored cash handling practices for accuracy and security at the front end.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Department Manager
Lowes Home Improvment
San Bruno, California
05.2016 - 02.2022
- Managed daily operations to ensure efficient department workflow.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained new employees on company policies and operational procedures.
- Oversaw inventory management and maintained stock levels for smooth operations.
- Implemented safety protocols to enhance workplace security and compliance.
- Facilitated communication between departments to streamline processes and tasks.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Resolved customer complaints and issues promptly and professionally.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Server
lark creek grill
San Francisco, California
06.2015 - 02.2016
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Server
Cheesecake Factory Inc
San Francisco, California
07.2013 - 09.2014
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Informed customers of daily specials and signature menu items.
Server
Olive Garden
San Francisco, California
10.2010 - 02.2013
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
Customer Service Representative
Lowes Home Improvment
San Francisco, California
05.2009 - 01.2011
- Assisted customers with product selection and inquiries.
- Processed transactions using point-of-sale systems efficiently.
- Maintained store appearance and organized merchandise displays.
- Collaborated with team members to resolve customer issues.
- Handled returns and exchanges according to company policy.
- Provided feedback to management on customer preferences and trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Server
Broadway Grille
Burlingame, California
01.2008 - 07.2008
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on restaurant policies and procedures effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Server
TGI Fridays
San Bruno, California
08.2007 - 01.2008
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Chevy's Restaurant
San Francisco, California
11.1998 - 07.2007
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink choices.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
Terra Nova
Pacifica, CA06-1999
Some College (No Degree) - Phycology
San Francisco State University
San Francisco, CASkills
- Payroll administration
- Financial reporting
- General ledger management
- Accounting software
- Inventory tracking
- Customer relationship management
- Team collaboration
- Compliance assurance
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Customer relations
- General ledger maintenance
- Exceptional organization
- Expense tracking
- Record preparation
- Financial recordkeeping
- Quickbooks
- Bookkeeping
- Accounting and bookkeeping
Timeline
Bookkeeper
Safeway
10.2023 - 10.2025
Department Manager
Lowes Home Improvment
05.2016 - 02.2022
Server
lark creek grill
06.2015 - 02.2016
Server
Cheesecake Factory Inc
07.2013 - 09.2014
Server
Olive Garden
10.2010 - 02.2013
Customer Service Representative
Lowes Home Improvment
05.2009 - 01.2011
Server
Broadway Grille
01.2008 - 07.2008
Server
TGI Fridays
08.2007 - 01.2008
Server
Chevy's Restaurant
11.1998 - 07.2007
High School Diploma -
Terra Nova
Some College (No Degree) - Phycology
San Francisco State University