Genevieve Ramirez
Chicago,Illinois
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Looking for long term growth in a company to continue exceeding self goals short and long term.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
Old Orchard Smiles
03.2021 - Current
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Trained all staff on front desk procedures and policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Actively promoted special offers and events to guests, increasing bookings and event attendance.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Data Analyst
Bunzl Retail Company
07.2017 - 04.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Upheld security and confidentiality of documents and data within area of responsibility.
- My starting role in the company were a Customer Service Representative, Front Desk-Receptionist, Data Analyst and Administrative Assistant.
Merchandiser Coordinator
Victoria Secret Co.
01.2011 - 07.2017
- Restock, process and organize new shipments of inventory in a timely manner, cutting an average of 2 days off the merchandising process
- Assisted an average of 30 customers per day in finding and selecting their items and provided recommendations that generated outstanding sales for the company
- Managed proper and attractive merchandise display, ensuring service feedback surveys maximized purchases
- Aided Spanish speaking customers, increasing repeat and loyal customers by 30%
- Worked on projects with team and also provided assistance for visual appearance.
- Exceed my personal growth to become a Cashier, Sales Floor Associate and Team Leader within my 6 years with the company.
Education
Wilbur Wright College
Chicago, IL06.2017
High School Diploma -
Amundsen High School
06.2011
Skills
Administrative Skills
Effective Planning
End-of-day reporting
Staff Training
Data quality assurance processes
Team Collaboration
Maintaining cleanliness
Additionalinformation - Awardsandaccolades
- All Academic Award for participation in school sports.
- Received Tri-M award for national Honors in Music.
- Nominated as Vice-president for my Senior career experience class.
Languages
Spanish
Full Professional
Timeline
Front Desk Coordinator
Old Orchard Smiles
03.2021 - Current
Data Analyst
Bunzl Retail Company
07.2017 - 04.2019
Merchandiser Coordinator
Victoria Secret Co.
01.2011 - 07.2017
Wilbur Wright College
High School Diploma -
Amundsen High School
Similar Profiles
LEE YONG WENLEE YONG WEN
Captain Waiter /Restaurant Waiter /Cashier at Orchard Hotel Orchard CafeCaptain Waiter /Restaurant Waiter /Cashier at Orchard Hotel Orchard Cafe
Priscila LimaPriscila Lima
Front Desk Supervisor at Child Smiles- Family SmilesFront Desk Supervisor at Child Smiles- Family Smiles
Stella Chae-BellStella Chae-Bell
Dental Assistant at Summer Hill Smiles / Petersham SmilesDental Assistant at Summer Hill Smiles / Petersham Smiles
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group
Nat TonerNat Toner
Comics Editor at F NewsMagazineComics Editor at F NewsMagazine