Genevieve Robinson
Chadbourn,NC
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
Ocean Creek Resort
Myrtle Beach, SC
11.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Guest Service Representative
Ocean Creek Resort
Myrtle Beach, SC
11.2019 - Current
Front Desk Receptionist
RodewayI Inn
North Myrtle, SC
03.2014 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Housekeeping Attendant
Beach Colony Resort
Myrtle Beach, SC
04.1999 - 05.2012
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Education
No Degree - N/A
Tabor City High
Tabor City, NC08.1989
Skills
- Guest experiences
Timeline
Guest Service Representative
Ocean Creek Resort
11.2019 - Current
Guest Service Representative
Ocean Creek Resort
11.2019 - Current
Front Desk Receptionist
RodewayI Inn
03.2014 - 06.2018
Housekeeping Attendant
Beach Colony Resort
04.1999 - 05.2012
No Degree - N/A
Tabor City High
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