Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genevieve Robles

Whittier,CA

Summary

Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction while mitigating risk. Skilled at providing empowering team leadership while ensuring efficient and productive branch operations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Automotive Finance Corporation
Riverside, CA
09.2018 - Current
  • Assist in managing branch size of over $20 Million receivable and up to 7 full-time employees.
  • Implemented process improvements to increase productivity.
  • Demonstrate knowledge of operations, becoming go-to person for team.
  • Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
  • Assist in interviewing, hiring and onboarding of new staff.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Demonstrate knowledge of branch financial products, loans and lines of credit.
  • Grow revenue by increasing number of customers and building branch portfolio.
  • Process applications and line mods, working with credit and contracts.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Utilize company reporting tools to identify leads, growth opportunity, and risk mitigation.

Regional Operations Specialist

Automotive Finance Corporation
Carmel, IN
09.2016 - 09.2018
  • Travel within the US and Canada up to 75%.
  • Arrange weekly travel accommodations while managing travel cost.
  • Submission of monthly personal expense report.
  • Assist in onboard of new hires and training of employees.
  • Assist understaffed branches complete daily duties while raising office morale.
  • Work with management and/or staff on action plan to improve branch performance and achieving branch goals.
  • Assess branches during and upon completion of assignment reporting back to management.
  • Conduct BOA (Branch Operations Audit) and OER (Operation Excellence Review) ensuring compliance, spotting risk and recommendation of areas of improvement needed.
  • Assist lot audit department in review of lot audits, passing or failing at corporate level.
  • Receive training from corporate collections department to be able to assist as needed.

DSS II

Automotive Finance Corporation
Norwalk, CA
05.2007 - 08.2016
  • Knowledge in both DSS II & I position.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Dealer calls for collection of payments, utilization of line or courtesy to see how AFC can better assist the dealer needs.
  • Monitoring of accounts utilizing various systems to track delinquency and sales opportunities.
  • Conduct annual reviews, terminating floor plan when needed.
  • Collecting and processing of payments.
  • Reconciliation of lots audit and conducting of manual wholesale/retail audits.
  • Communicating potential loss dealers to leadership and creating PLN.
  • Flooring of units from auction and non-auction (NAP/Lien holder payoff).
  • Process payments to auction and follow up on title status. Clear PAW task.
  • Sending titles to auction for payment.
  • Receive and scan titles from auction. Send titles received to other branches.
  • Attend auction on sale day for promotion of AFC float sales or to obtain new business.
  • Processing applications, line mods, temp increases and assigned as the branch console owner.
  • Conduct monthly TSA.
  • Administer & notarize contract signing's.

Office Assistant

Johnson Wilshire, Inc.
Santa Fe Springs, CA
04.2002 - 05.2007
  • Customer service.
  • Answer multi phone line with switchboard.
  • Order entry and invoicing, taking phone and fax orders, quote customers on inventory.
  • Check and approve orders, take payments, enter stock adjustments, transfer stock and run stock reports.
  • Traffic control, shipping freight and rate quotes, dispatching.
  • Trained new staff members, fill in for different positions when needed
  • Traveled to represent company at trade shows

General Warehouse

Ford Motor Company
Commerce, CA
08.2001 - 10.2001
  • Order picker and packer

Branch Assistant

Automotive Finance Corporation
Norwalk, CA
04.2001 - 09.2001
  • Customer service, answer multi phone lines.
  • Processing titles, faxing receivables, alpha numeric filing, handle incoming and outgoing FedEx, run oracle reports.
  • Collection calls, collecting and processing payments.
  • Assist in collecting and securing collateral.
  • Processing payments to auction and dealers, flooring of units and title audits.

Retail Associate

Skechers USA
Norwalk, CA
04.1999 - 04.2001
  • Worked sales floor, assisted customers, kept stock.
  • Cashier, purchases and returns.

Education

High School Diploma -

Norwalk High School
Norwalk, CA

Skills

  • Clear oral/written communication
  • Team building
  • Staff training, development and management
  • Proficient in Microsoft Office, Oracle, Sales Force & Revoquest
  • Organizational skills
  • Risk management and assessment
  • Account management
  • Customer retention
  • Sales expertise

Certification

  • California Notary Public

Timeline

Assistant Branch Manager

Automotive Finance Corporation
09.2018 - Current

Regional Operations Specialist

Automotive Finance Corporation
09.2016 - 09.2018

DSS II

Automotive Finance Corporation
05.2007 - 08.2016

Office Assistant

Johnson Wilshire, Inc.
04.2002 - 05.2007

General Warehouse

Ford Motor Company
08.2001 - 10.2001

Branch Assistant

Automotive Finance Corporation
04.2001 - 09.2001

Retail Associate

Skechers USA
04.1999 - 04.2001

High School Diploma -

Norwalk High School

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