Genevieve Rocha
San Antonio,TX
Summary
Retail services specialist with 4 years of experience providing excellent customer service in the Navy while serving onboard USS Gerald. R Ford. Ships Store, Coffee shop and Records keeper.
Overview
9
9
years of professional experience
Work History
Retail Specialist
US Navy
02.2021 - Current
- Developed and maintained records for all meal prices and purchases
- Worked closely with thirty other retail specialists to maintain the ships store, coffee shop, barber shop, and laundry facility used for every crew member on board USS Gerald R
- Ford
- Used the Microsoft Outlook client to schedule contact with clients, send mail, update calendars and create event invitations
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Patient Access Representative
SEWELLS POINT
01.2020 - 01.2021
- Created an Excel spreadsheet to track the daily patients.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Lifeguard (Seasonal)
SeaWorld San Antonio, Tx
05.2016 - 08.2019
- Trained and supervised 30 new employees
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Monitored safety of guests in and around swimming pool.
Education
High School Diploma -
John Paul Stevens
San Antonio, TX06.2019
Skills
- English, Administrative Experience, Communication Skills, Customer Service, Cashiering, Computer literacy, Microsoft excel
- Operations support
Timeline
Retail Specialist
US Navy
02.2021 - Current
Patient Access Representative
SEWELLS POINT
01.2020 - 01.2021
Lifeguard (Seasonal)
SeaWorld San Antonio, Tx
05.2016 - 08.2019
High School Diploma -
John Paul Stevens
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