Genevieve Rodgers
Citrus Heights,CA
Summary
With 27 years of experience at Kaiser Permanente, I have built a proven record of leadership, team development, and operational excellence. As a Lead Technician, I helped to oversee and coordinate daily operations, mentored and trained new staff, and introduced process improvements that increased efficiency and reduced patient wait times. I worked closely with physicians, nurses, and cross-functional teams to strengthen communication and ensure high-quality outcomes. My role required balancing staff support with organizational objectives, handling scheduling and resource allocation, and resolving operational challenges in a fast-paced healthcare environment. Known as a reliable and collaborative leader, I bring a blend of strategic vision and hands-on guidance that positions me to transition seamlessly into a management role.
Overview
27
27
years of professional experience
Work History
Lead EKG Technician
Kaiser Permanente
07.1998 - Current
- Led and supervised a team of 9 technicians, ensuring operational efficiency, quality, and adherence to clinical standards.
- Trained and mentored staff, fostering professional growth and a collaborative, accountable team culture.
- Streamlined workflows and implemented process improvements, enhancing productivity and patient experience.
- Coordinated scheduling, resource allocation, and cross-functional collaboration to meet departmental goals.
- Resolved operational challenges effectively, maintaining consistent performance in a fast-paced healthcare environment.
Union Representative
Kaiser Permanente
07.2007 - 02.2011
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Labor Co-Lead in the UBT
Kaiser Permanente
07.2007 - Current
- Facilitated collaboration between management and staff to solve operational challenges and improve workplace processes.
- Developed and implemented initiatives that enhanced employee engagement, productivity, and job satisfaction.
- Analyzed workflows and staffing to recommend process improvements and optimize resource allocation.
- Mentored team members and promoted professional growth, fostering leadership development.
- Monitored and reported on partnership outcomes, supporting continuous improvement and organizational goals.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Leadership & Team Supervision
- Staff Training & Mentorship
- Workflow Optimization
- Performance Management
- Process Improvement
- Scheduling & Resource Allocation
- Cross-Functional Collaboration
- Conflict Resolution & Problem Solving
- Operational Efficiency
- Patient-Centered Service
- Communication & Interpersonal Skills
- Change Management
- Quality Assurance & Compliance
- Strategic Planning
- Time Management & Prioritization
Timeline
Union Representative
Kaiser Permanente
07.2007 - 02.2011
Labor Co-Lead in the UBT
Kaiser Permanente
07.2007 - Current
Lead EKG Technician
Kaiser Permanente
07.1998 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
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