Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genevieve Swan

Grand Rapids,MI

Summary

Independent Nanny aiming to become an elementary teacher adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 2 children while preparing meals and managing personal, medical and educational activities for each child.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nanny

Eryn Hart
01.2022 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Administered basic first-aid and medication in emergency situations.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.

Head Hostess

Grand Villa Restaurants
08.2018 - 06.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Retail Sales Associate

Five Below
12.2021 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Resident Care Aide

Holland Home
05.2021 - 12.2021
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meals.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Bachelor of Science - Urban STEM Education

Davenport University
Grand Rapids, MI
12.2025

Skills

  • Patience and understanding
  • Friendly
  • Reliability and Trustworthiness
  • Approachable
  • Schedule Management
  • Cheerful and energetic
  • Cleaning and sanitation
  • Active listener
  • Valid Driver's License
  • Child Development
  • First Aid Certified
  • Safety awareness

Certification

  • CPR Certification - 2021

Timeline

Nanny

Eryn Hart
01.2022 - Current

Retail Sales Associate

Five Below
12.2021 - 01.2022

Resident Care Aide

Holland Home
05.2021 - 12.2021

Head Hostess

Grand Villa Restaurants
08.2018 - 06.2023

Bachelor of Science - Urban STEM Education

Davenport University

Similar Profiles

CREATE PROFILE
Genevieve Swan