Genevieve Teufel
Summary
Results-driven Human Resources professional with proven expertise in problem-solving, team support, and efficient execution of HR processes. Recognized for a track record of improving communication and operational efficiency, excelling under pressure, and effectively managing confidential information. Experienced in working behind the scenes to deliver seamless and efficient solutions for both virtual and in-person environments. Committed to driving HR initiatives that enhance employee satisfaction and organizational success.
Overview
16
16
years of professional experience
Work History
HR Program Analyst I
TD BANK NA
11.2019 - 10.2024
- Created a comprehensive issue-routing chart during the COVID crisis to efficiently direct colleague requests to appropriate departments, resulting in improved communication and quicker resolution times
- Implemented a structured communication plan with set timelines
- Managed re-registration and re-scheduling of colleagues for virtual and in-person courses following a system-wide network outage, resolving the situation within one hour and receiving positive feedback for swift action
- Developed a contingency plan utilizing virtual platforms to maintain course accessibility, ensuring uninterrupted professional development despite technological disruptions
Data Entry
ICONMA
10.2018 - 11.2019
- Led a high-stakes data entry project to input employee bonus information for a key client, coordinating with team members to ensure over 90% accuracy and meeting the deadline for December 1st
- Proposed and implemented a peer review process to verify data accuracy, a policy that remains in use and ensures ongoing client satisfaction with on-time, precise bonus distribution
Closing Coordinator
Freedom Mortgage
11.2011 - 04.2018
- Audited mortgage loan closing documents and ensured funding requests were accurate and completed by monthly deadlines, contributing to an 80-100% on-time closing rate and high customer satisfaction
- Streamlined the closing process by dividing tasks into entry, verification, and auditing, enhancing efficiency and meeting monthly quotas
Provisioning Technician
Startek USA, Inc
08.2008 - 09.2009
- Audited and balanced daily workloads for a high-volume team managing the import and export of telephone numbers, consistently meeting government-mandated deadlines
- Facilitated team collaboration and support to maintain a 100% compliance rate, earning recognition from leadership for superior performance in the region
Education
Bachelor Degree - Human Resources Management
University of Maryland
Skills
- Communication & Coordination
- Confidential Information Management
- HR Process Improvement
- Virtual & In-Person Training Support
- Conflict Resolution
- Performance Management
- Team Support & Collaboration
- Compliance & Policy Adherence
- Data Analysis & Reporting
- Project Management
- HRIS Systems
- Attention to detail
Timeline
HR Program Analyst I
TD BANK NA
11.2019 - 10.2024
Data Entry
ICONMA
10.2018 - 11.2019
Closing Coordinator
Freedom Mortgage
11.2011 - 04.2018
Provisioning Technician
Startek USA, Inc
08.2008 - 09.2009
Bachelor Degree - Human Resources Management
University of Maryland
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